Lyons HR, LLC

Lyons HR, LLC, operating within the Human Resources Services industry, is currently seeking to fill three open positions. The company has a size of 51-200 employees. Lyons HR, LLC is currently hiring for the following roles: * **Customer Service Representative:** This on-site position reports to the Customer Service Manager. Responsibilities include serving as the primary contact for client inquiries via phone, email, and other communication channels. The Customer Service Representative will address and resolve client questions and concerns related to their insurance policies, coverage options, and billing. They will also provide clear and accurate information about policy details, claims procedures, and account status. Additionally, the role includes assisting clients with policy changes, processing policy endorsements, renewals, and cancellations, and coordinating with insurance carriers. The Customer Service Representative guides clients through the claims process, follows up on claims status, and works with claims adjusters and underwriters. Administrative duties include maintaining records, preparing documentation, and ensuring compliance. Key skills include client interaction, policy management, claims support, administrative duties, customer service excellence, and team collaboration. Qualifications include previous customer service experience, strong communication skills, problem-solving skills, proficiency in Microsoft Office Suite, and attention to detail. A high school diploma or equivalent is required, with an Associate's or Bachelor’s degree preferred. The company offers a competitive salary and comprehensive benefits. To apply, submit a resume and cover letter to Tripp Asbridge, Customer Service Manager, at [email protected], including "Customer Service Representative Application - [Your Name]" in the subject line. Candidates selected for an interview will be required to complete an aptitude assessment. * **Chief Strategy & Impact Officer:** This on-site position, a newly created role, reports to the President and CEO and serves on the Executive Leadership Team. The Chief Strategy & Impact Officer will lead the organization through its next phase of evolution. This executive will be a strategic thought partner and advance the agenda of the President and CEO by strengthening alignment across teams, advancing mission investing, deepening community engagement, and building a robust organizational learning and knowledge infrastructure. The Chief Strategy & Impact Officer will navigate between the strategy and execution levels. The role's responsibilities include Community Engagement & Regional Strategy, Mission Investing & Strategic Initiatives, Organizational Integration & Culture, Knowledge Management & Organizational Learning, and Board Engagement. The candidate must have ten-plus years of progressive leadership/management experience, demonstrate a commitment to advancing racial, social, and economic justice and systems change, and the ability to partner with a CEO, board, and senior leaders. Excellent writing and verbal presentation skills are a must, along with an ability to develop and manage relationships. The educational requirement is a master's degree, an advanced degree preferred, or equivalent advanced experience. The roles require skills in various technologies and areas, including: * **Customer Service Representative:** Customer Service, Communication, Problem-Solving, Attention to Detail, Insurance Knowledge, CRM Software, Microsoft Office Suite, Empathy, and Team Collaboration. * **Chief Strategy & Impact Officer:** Strategic Thinking, Community Engagement, Mission Investing, Organizational Learning, Project Management, Collaboration, Cultural Competence, Communication, Analytical Skills, Problem Solving, Leadership, Performance Management, Knowledge Management, Relationship Building, Cross-Functional Teamwork, and Impact Measurement. The available positions have varying work arrangements. The Customer Service Representative and Chief Strategy & Impact Officer are listed as on-site roles. Here are some frequently asked questions about working at Lyons HR, LLC based on the provided job descriptions: 1. **What is the remote work policy for the open positions?** The Customer Service Representative and Chief Strategy & Impact Officer positions are on-site roles. 2. **What are the key responsibilities of the Customer Service Representative?** The Customer Service Representative will handle client inquiries, manage policy changes, support claims, and perform administrative duties. They will also provide excellent customer service and collaborate with the team. 3. **What qualifications are required for the Customer Service Representative role?** Qualifications include previous customer service experience, strong communication and problem-solving skills, proficiency in Microsoft Office, and attention to detail. A high school diploma or equivalent is required, with an Associate's or Bachelor’s degree preferred. 4. **What is the mission of the company for the Customer Service Representative role?** The mission is to protect the assets of clients through thoughtful risk analysis and informed coverage recommendations. 5. **How do I apply for the Customer Service Representative role?** Submit a resume and cover letter to Tripp Asbridge, Customer Service Manager, at [email protected], including "Customer Service Representative Application - [Your Name]" in the subject line. Candidates selected for an interview will be required to complete an aptitude assessment. 6. **What is the role of the Chief Strategy & Impact Officer?** The Chief Strategy & Impact Officer will lead the organization through its next phase of evolution, acting as a strategic thought partner and advancing the agenda of the President and CEO. 7. **What qualifications are required for the Chief Strategy & Impact Officer role?** The qualifications for the Chief Strategy & Impact Officer position require a master's degree and at least ten years of progressive leadership/management experience. Excellent communication skills and cultural competence are also required.