Jiffy

Technology, Information and Internet51-200 employeesWebsite

3

Open Roles

Jiffy, a technology company in the Information and Internet industry with 51-200 employees, is currently hiring for three open positions. Jiffy's mission is to use tech to combine customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries. Jiffy is looking for talented individuals to join their team in three distinct roles: * **Senior Director, Performance Marketing:** This on-site role reports directly to the CMO and will lead the expansion of Jiffy’s media investment program. Key responsibilities include optimizing digital marketing strategy (paid search, SEO, display, email, retargeting, paid social), driving budget planning and forecasting, implementing marketing campaign optimization, expanding the digital marketing tech stack, and collaborating with the Data Science team. The position requires 5–10 years of experience in acquisition marketing, a Bachelor's degree in Economics, Marketing, or a related field, and proficiency in data analysis and marketing tools. * **Customer Experience Supervisor:** This is a hybrid role, offering both in-office collaboration and remote flexibility, with work hours scheduled between 6:00 AM and 8:00 PM CST, Monday through Saturday. The Customer Experience Supervisor will identify and implement process enhancements to streamline support interactions and reduce customer effort. The position requires a Bachelor's degree in Business, Operations, Customer Experience, or a related field and 5+ years of experience in customer experience, operations, or process improvement. * **Sales Development Representative:** This remote position focuses on driving Jiffy's B2B sales funnel. The Sales Development Representative is responsible for identifying and qualifying prospective partnerships. This requires executing a high-volume, multi-channel outbound campaign, conducting account research, and qualifying leads. This position requires 2+ years of experience in a sales, lead generation, or customer-facing role and excellent communication skills. Jiffy utilizes a variety of technologies across its teams. Based on the job descriptions, some key areas of the technology stack include: Performance Marketing, Data Analysis, Acquisition Marketing, Digital Marketing Strategy, SEO, Paid Search, Email Marketing, Creative Strategy, Marketing Automation, Customer Segmentation, A/B Testing, Analytics Tools, Growth Hacking, Programmatic Advertising, Collaboration, Problem Solving, Customer Experience, Process Improvement, Cross-Functional Collaboration, Root Cause Analysis, Customer Satisfaction, Automation, Communication, Leadership, E-Commerce, Operations, Tech-Savvy, Agile, Adaptable, Self-Service Options, Sales, Lead Generation, CRM Management, Market Analysis, Research, Team Collaboration, Time Management, Negotiation, and Social Media Engagement. Specific tools mentioned include Google Analytics, SQL, Excel, Google Data Studio, CRM, Segment, Mixpanel, Hotjar, Customer.io, MailChimp, HubSpot, HubSpot, Apollo, and Hunter. Jiffy offers different work arrangements depending on the role. The Senior Director, Performance Marketing position is on-site. The Customer Experience Supervisor role is hybrid, incorporating both in-office and remote work options. The Sales Development Representative role is fully remote. Here are some frequently asked questions about working at Jiffy and the current job openings: * **What benefits does Jiffy offer?** Jiffy offers competitive salaries, equity opportunities, and performance-based bonuses. Comprehensive benefits include full medical, dental, and vision coverage, a 401(k), annual wellness benefits, a choice of a MacBook or PC laptop, equipment for your home office setup, an annual credit of $200 to use on the website, and a professional development stipend. * **What are the key responsibilities of the Senior Director, Performance Marketing role?** This role involves optimizing digital marketing strategy, managing budget planning and forecasting, optimizing marketing campaigns, expanding the digital marketing tech stack, and collaborating with the Data Science team. * **What skills are required for the Customer Experience Supervisor role?** The role requires experience in customer experience, operations, or process improvement, as well as the ability to analyze data, implement solutions, and work with cross-functional teams. * **What is the growth path for the Sales Development Representative position?** Top-performing SDRs have a clear path to promotion into a B2B Partnership Manager (AE) role. * **What is the remote policy for each position?** The Senior Director, Performance Marketing position is on-site. The Customer Experience Supervisor role is hybrid, incorporating both in-office and remote work options. The Sales Development Representative role is fully remote. * **What is the compensation for the Sales Development Representative role?** The Sales Development Representative role offers a base salary of $85k, plus commission.