IQUW Group

IQUW Group is an insurance company. With a company size of 501-1,000 employees, the company operates within the insurance industry. IQUW Group currently has 3 open positions: * **Customer Service Representative:** This hybrid role requires providing outstanding customer service within the Claims or Underwriting Teams. Responsibilities include handling inquiries with insurance brokers and direct clients, responding to queries, providing policy information, and maintaining broker/customer relationships. Essential skills include customer service experience, communication skills, interpersonal skills, attention to detail, organizational skills, teamwork, and independence. * **Claims Handler:** This on-site role focuses on the day-to-day management of claims, encompassing Property D&F, Delegated Property, Treaty Reinsurance, Crisis Management, Political Risk, Political Violence, Terrorism, and War. The Claims Handler will manage claims within a defined authority, ensuring accurate coverage review, correct reserving, and proactive claim handling. Candidates should have experience in the Lloyd's and/or London Market. * **Senior Underwriter - Commercial:** This on-site position involves leading the development and execution of underwriting strategies, managing portfolio performance, and refining underwriting appetite. Key responsibilities include working closely with the Pricing and Technology teams, providing technical expertise, and contributing to "first line of defense" activities. Ideal candidates will possess leadership and management capabilities, technical product knowledge, analytical skills, and strong interpersonal abilities. The job listings mention the use of several technologies and skills in the following areas: * **Customer Service Representative:** Customer Service, Communication Skills, Interpersonal Skills, Attention to Detail, Organizational Skills, Teamwork, Independence, Problem Solving, Adaptability, Positive Attitude, Accuracy, Service Improvement, Time Management, Documentation Skills, Broker Relations, Insurance Knowledge * **Claims Handler:** Claims Management, Lloyd's Market Experience, First Party Claims, Authority Management, Reserving, File Strategy Definition, Settlement Negotiation, Regulatory Compliance, Stakeholder Liaison, Collaboration with Underwriters, Market Systems Knowledge, ECF2/Writeback Systems, Customer Service, Problem Solving, Initiative, CII Qualification Pursuit * **Senior Underwriter - Commercial:** Underwriting Strategy, Portfolio Management, Analytical Skills, Technical Knowledge, Risk Assessment, Pricing Strategies, Interpersonal Skills, Leadership, Commercial Awareness, Communication Skills, Problem Solving, Decision Making, Strategic Thinking, Collaboration, Presentation Skills, Performance Improvement IQUW Group offers varied work arrangements for its employees. The Customer Service Representative position operates under a hybrid model, requiring 3 days per week in the office and 2 days working from home. The Claims Handler and Senior Underwriter roles are on-site positions. Here are some frequently asked questions about working at IQUW Group and the application process: 1. **What benefits does IQUW Group offer?** IQUW Group offers a competitive benchmarked salary, 25 days holiday, a discretionary bonus scheme, an employee assistance program, annual holiday buy (up to 3 extra days), salary sacrifice benefits, and annual benefits reviews. 2. **What qualifications are required for the Claims Handler role?** The Claims Handler role requires a strong academic background, including working toward CII qualifications or suitable alternatives, and relevant experience within the Lloyd’s and/or London Market. 3. **What skills are essential for the Senior Underwriter - Commercial role?** The Senior Underwriter role requires the ability to collaborate, possess extensive product knowledge, analytical skills using Microsoft Excel, strong interpersonal skills, and commercial awareness. 4. **How can I learn more about the specific job requirements?** For the Claims Handler position, the full job description can be found. Information on how to learn more about the Senior Underwriter position is available in the job description. 5. **What type of experience is helpful for the Customer Service Representative role?** Helpful experience includes the ability to work independently and as part of a team, interpersonal skills, a keen eye for detail and high level of accuracy, a deep understanding of what good customer service involves, excellent organizational skills, and the drive to continually improve.