HyperGuest

HyperGuest is a fast-growing travel tech company within the hospitality industry. Their B2B SaaS platform is designed to connect accommodations and travel providers, creating a more efficient and transparent travel ecosystem. With a company size of 51-200 employees, HyperGuest is currently expanding its team. HyperGuest is currently hiring for three open positions: * **Director of R&D:** This on-site role involves leading engineering teams and playing a key role in executing HyperGuest’s technological strategy. Responsibilities include managing R&D teams, owning end-to-end execution of development initiatives, driving scalable feature delivery, partnering with Product Management, ensuring engineering best practices, maintaining technical involvement, fostering a culture of improvement, managing resources, and addressing technical risks. Requirements include 6+ years of R&D leadership experience in a B2B SaaS environment, with 2+ years as Director of R&D, Engineering Manager, or a similar role. Strong experience with data-intensive, distributed systems is essential, along with expertise in Node.js, Vue.js, AWS infrastructure, MongoDB (non-Atlas), MySQL, CI/CD pipelines, and automated testing frameworks. The role also requires experience leading or closely collaborating with DevOps teams and a solid background in software architecture and cloud-native systems. * **Supply Account Manager:** Two on-site Supply Account Manager positions are available. These roles involve being the main point of contact for designated customers and liaising with internal departments to ensure smooth operations. Responsibilities include managing customer relations, monitoring and optimizing sales performance, identifying sales opportunities, bringing contracts between travel partners and hotels, and resolving escalated customer service requests. Requirements include 2+ years of experience, preferably in the travel or travel-tech industry, hotel online distribution, or revenue management. Experience with sales support and marketing concepts is also needed. Candidates should possess strong organizational, proactive, creative, and analytical skills and have excellent English language skills. Knowledge of Google Suite and MS Excel is required. The technology stack used at HyperGuest includes R&D leadership, B2B SaaS, Software Engineering, DevOps, Node.js, Vue.js, AWS, MongoDB, MySQL, CI/CD, Automated Testing, Software Architecture, Cloud-native Systems, Sales Performance Monitoring, Customer Relations, Contract Management, Customer Service, Analytical Thinking, Communication Skills, Teamwork, Organizational Skills, Google Suite, MS Excel, Proactive Orientation, Creative Orientation, Revenue Management, Hotel Online Distribution, and Sales Support. The Director of R&D and both Supply Account Manager roles are on-site positions. Here are some frequently asked questions about working at HyperGuest and applying for the currently open positions: * **What are the key responsibilities of the Director of R&D?** The Director of R&D will be responsible for leading and managing the R&D team, overseeing the execution of development initiatives, driving delivery of scalable features, and partnering with Product Management. * **What technical skills are required for the Director of R&D role?** The Director of R&D role requires experience with Node.js, Vue.js, AWS infrastructure, MongoDB (non-Atlas), MySQL, CI/CD pipelines, and automated testing frameworks, among other skills. * **What experience is needed for the Supply Account Manager role?** The Supply Account Manager role requires a minimum of 2+ years of experience, preferably within the travel or travel-tech industry, hotel online distribution or revenue management. * **What are the key responsibilities of the Supply Account Manager?** The Supply Account Manager is responsible for managing customer relations, monitoring sales performance, identifying sales opportunities, bringing contracts between travel partners and hotels, and resolving escalated customer service requests. * **What software and language skills are required for the Supply Account Manager roles?** The Supply Account Manager roles require knowledge of Google Suite (Gmail, Google Drive, Google Docs, Slides, and Hangout), MS Excel, excellent English language skills, and strong communication skills.