Herc-U-Lift, Inc.

Herc-U-Lift, Inc. is a machinery manufacturing company with 51-200 employees. Herc-U-Lift, Inc. currently has three open positions. * **Field Service Technician (Material Handling Mechanic – Mobile ) Fargo, ND:** This on-site role involves traveling to customer locations to repair material handling equipment, MEWPs, and rail car movers. Responsibilities include performing preventive maintenance, diagnosing and repairing mechanical, electrical, and other breakdowns. The Field Service Technician will also work with the parts department, maintain technical knowledge of equipment brands, and manage a parts inventory. The salary range is $24 - $35 per hour. * **Field Service Technician (Material Handling Mechanic -- Prairie Du Chien, WI):** This on-site position requires traveling to customer locations to repair material handling equipment, MEWPs, and rail car movers. Responsibilities include performing preventive maintenance, diagnosing and repairing mechanical, electrical, and other breakdowns. The Field Service Technician will also work with the parts department, maintain technical knowledge of equipment brands, and manage a parts inventory. The salary range is $23 - $35 per hour. * **Parts Specialist (Maple Plain, MN):** This on-site position focuses on front-line customer service related to parts ordering. Responsibilities include assisting customers, taking parts orders, researching technical data, and data entry. The Parts Specialist will also provide customer support, create and submit purchase orders, and assist with inventory control. The salary range is $20 - $26 per hour. The Field Service Technician positions require knowledge of material handling equipment, mechanical skills, electrical systems, and hydraulics. Strong problem-solving, customer service, and communication skills are essential. Additionally, the roles require knowledge of preventive maintenance, diagnosis, and repair procedures. The Parts Specialist role requires customer service skills, communication skills, active listening, and the ability to multi-task. Proficiency in Microsoft Office, record-keeping, and relationship building are also important. Problem-solving skills, technical research abilities, data entry, parts ordering, vendor communication, and sales support skills are also required. The Field Service Technician positions are on-site roles. Field Service Technicians will be dispatched from their home using a company van. The Parts Specialist position is also an on-site role located in Maple Plain, MN. Here are some frequently asked questions about working at Herc-U-Lift, Inc. and applying for these positions: 1. **What benefits are offered?** Herc-U-Lift, Inc. offers medical, dental, and vision insurances. Paid time off and holidays are provided. The company also offers company-paid basic life insurance, supplemental term life insurance, a 401(k) with a match, short- and long-term disability, group accident and critical illness insurance, a safety glasses and boot program, and tuition reimbursement. 2. **What skills are required for the Field Service Technician positions?** Candidates for the Field Service Technician positions must possess a valid driver’s license. Knowledge of engines, transmissions, hydraulics, electrical systems, and fuel/charging systems is required. Mechanically inclined individuals with great problem-solving skills are sought. Working knowledge of computer systems, organizational skills, excellent interpersonal and communication skills, strong customer service skills, and the ability to present a professional image are also needed. 3. **What experience is preferred for the Field Service Technician positions?** While a high school education is required, some vocational or community college coursework is preferred. Three or more years of direct technician experience is also preferred. 4. **What are the physical requirements for the Field Service Technician positions?** Field Service Technicians must be able to lift and carry up to 75lbs frequently. Prolonged periods of standing and walking are required, as is the ability to bend, stretch, push, pull, crawl/crouch, and move as needed to service machinery. The ability to visually inspect machines is also necessary. 5. **What skills are required for the Parts Specialist position?** The Parts Specialist position requires excellent communication skills, strong phone contact handling skills, and active listening. Proven customer support experience, the ability to multi-task, prioritize, and manage time effectively are required. Attention to detail and strong organizational skills are essential. Proficiency in Microsoft Office programs, the ability to process and keep accurate records, and the ability to work independently and efficiently are also needed. Building strong customer relationships is also necessary. 6. **What experience is preferred for the Parts Specialist position?** Prior customer support experience and prior industry experience are preferred. Previous parts experience is also preferred. 7. **What are the physical requirements for the Parts Specialist position?** Prolonged periods sitting at a desk and working on a computer are required. The ability to lift or carry up to 100 lbs is also necessary.