Happy Returns LLC

Happy Returns LLC, a company in the Consumer Services industry, is currently expanding its team. As a UPS company, Happy Returns is focused on revolutionizing the e-commerce returns experience. Happy Returns LLC has three open positions. These roles offer unique opportunities to contribute to the company's growth and mission: * **Sr Customer Success Manager:** This remote, full-time position focuses on supporting enterprise and commercial retail partners. The Senior Customer Success Manager will guide strategy, optimize performance, and collaborate with UPS teams to deliver a post-purchase experience. Key responsibilities include account management, driving merchant growth and retention, operational excellence, and partnership with UPS. Candidates should have 5-7+ years in Customer Success, Enterprise Account Management, or Client Services, preferably in e-commerce, logistics, transportation, or SaaS. * **Enterprise Account Executive:** This is a remote position. The Enterprise Account Executive will drive revenue growth by identifying, developing, and closing new opportunities with enterprise merchants. Responsibilities include creating sales strategies, owning the sales cycle, and building and managing a sales pipeline. Candidates must have 8+ years of enterprise sales experience. * **Onboarding Manager:** This is a remote, full-time role within the Customer Success team. The Onboarding Manager will guide retail partners through the implementation and launch of Happy Returns' services. The role involves merchant implementation, operational discovery, workflow configuration, training & enablement, go-live readiness, and issue resolution. Candidates should have 3+ years experience in onboarding, implementation, project management, or merchant success, ideally within a tech-driven logistics, e-commerce, or SaaS environment. Happy Returns LLC employees use a variety of technologies. These include Customer Success, Account Management, Data Analysis, Communication, Logistics, E-commerce, Technical Configuration, Operational Excellence, Cross-Functional Collaboration, Problem Solving, Performance Optimization, Stakeholder Management, Strategic Planning, CRM Tools, Return Policy Setup, Warehouse Systems, Enterprise Sales, Presentation Skills, Consultative Selling, Account Sales Strategies, Multitasking, Attention to Detail, Salesforce, CRM Software, Ecommerce, Onboarding, Implementation, Project Management, Merchant Success, Operational Thinking, 3PL Coordination, Warehouse Tooling, and Return Logistics. The available positions offer a remote work environment. Here are some frequently asked questions about working at Happy Returns LLC and applying for the listed positions: 1. **What is the remote work policy?** All three listed positions, Sr. Customer Success Manager, Enterprise Account Executive, and Onboarding Manager, are fully remote. 2. **What is the company size?** Happy Returns LLC has 51-200 employees. 3. **What are the key responsibilities of the Sr. Customer Success Manager?** The Sr. Customer Success Manager is responsible for enterprise account management, driving merchant growth and retention, operational excellence, and partnership with UPS. 4. **What experience is required for the Enterprise Account Executive role?** Candidates must have 8+ years of enterprise sales experience. 5. **What skills are important for the Onboarding Manager position?** Strong operational thinking and excellent communication skills are key requirements for the Onboarding Manager. 6. **Does Happy Returns offer benefits?** Yes, the Onboarding Manager listing mentions a comprehensive benefits package. 7. **How does Happy Returns view diversity?** Happy Returns is committed to diversity and believes that diverse teams make better decisions.