Gemba Automotive

Vehicle Repair and Maintenance2-10 employeesWebsite

3

Open Roles

Gemba Automotive, operating in the vehicle repair and maintenance industry, is a company with 2-10 employees. The company is currently hiring, with three open positions available. Gemba Automotive has three positions currently available: **1. General Manager:** This on-site role involves leadership, strategic planning, and hands-on management to ensure exceptional customer service, efficient operations, and financial success. Key responsibilities include teamwork, scorecard ownership, standard operating procedures, accountability, location management, customer service and satisfaction, financial oversight, staff supervision and development, compliance and safety, strategic growth and marketing, and personal & professional development. Key deliverables include studying the Gemba Library, achieving and sustaining monthly revenue goals, achieving and sustaining customer satisfaction ratings, achieving and sustaining gross profit margin targets, ensuring average vehicle turnaround time of less than 2 days, ensuring technicians meet expected daily productivity targets, maintaining low employee turnover rates, and ensuring compliance with safety standards. **2. Area Manager:** The Area Manager position is an on-site, multi-faceted role. It involves driving performance, consistency, and growth across multiple Gemba Automotive locations. This position is a regional leader and working location manager. Key responsibilities include multi-location leadership, primary location management, performance and financial management, talent development and culture, customer experience and brand standards, and process, compliance, and safety. The role requires experience in multi-location or senior operational leadership, financial acumen, and a strong customer service orientation. **3. Service Advisor:** This is an on-site role centered on customer service and shop operations. Responsibilities include customer interaction, service recommendations and estimates, workflow and scheduling coordination, customer relationship management, warranty and insurance coordination, after-sale follow-up, customer satisfaction, service documentation, and continuing education. Success is measured through customer satisfaction (achieving and maintaining a 4.8-star average or higher on Google and Yelp reviews), service capture rate, sales capture rate, operational efficiency, warranty and insurance processing, and continuing education. The roles at Gemba Automotive utilize various technologies. The **General Manager** role emphasizes Leadership, Strategic Planning, Customer Service, Financial Oversight, Team Management, Operational Excellence, Compliance, Safety Standards, Marketing Strategies, Employee Development, Problem Solving, Collaboration, Data Analysis, Performance Metrics, Process Improvement, and Training. The **Area Manager** position requires expertise in Multi-Site Operations Leadership, Performance Management, Financial Analysis, Team Development, Customer Experience, Process Discipline, Continuous Improvement, Change Management, Communication, and Cross-Functional Collaboration. The **Service Advisor** role uses technologies focused on Customer Service, Communication, Attention to Detail, Vehicle Inspection, Service Recommendations, Estimates Preparation, Workflow Coordination, Scheduling, Customer Relationship Management, Warranty Processing, Insurance Coordination, Follow-Up, Problem Resolution, Record Keeping, and Continuing Education. All three listed positions at Gemba Automotive are on-site roles. Here are some frequently asked questions about working at Gemba Automotive and applying for the current openings: **1. What are the key values at Gemba Automotive?** All members of the Gemba Automotive team are expected to align with the company's Purpose and Values. **2. What is expected of the General Manager in terms of professional development?** The General Manager is expected to continuously develop and proactively practice new skills, knowledge, and wisdom. This includes studying the Gemba Library (Traction, Get A Grip, 5 Levels of Leadership, 2 Second Lean, Extreme Ownership, Good To Great, Carrots & Sticks Don’t Work, Start With Why, Leaders Eat Last, The Infinite Game). **3. What are the qualifications for the Area Manager position?** The Area Manager position requires 5+ years of multi-location or senior operational leadership experience, experience managing managers, strong financial acumen, and a customer service orientation. **4. What will I be doing as a Service Advisor at Gemba Automotive?** As a Service Advisor, you will be the main point of contact for customers, assisting them with setting appointments, explaining repair options, preparing estimates, coordinating workflow, building relationships, and managing warranty claims. **5. How is customer satisfaction measured for the Service Advisor role?** Customer satisfaction is measured by achieving and maintaining a 4.8-star average or higher on Google and Yelp reviews.