Fussy

Consumer Goods2-10 employeesWebsite

3

Open Roles

Fussy, a company in the consumer goods industry, is currently seeking talented individuals to join its team. With a team size of 2-10 employees, Fussy is looking to expand its workforce with three open positions. Fussy currently has three job openings: * **Customer Experience Executive (fully remote, 3 month fixed term contract):** This role, from March 1st to May 31st 2026, involves resolving customer queries across chat, email, and social media. The Executive will actively listen to customers, provide the best resolutions, and contribute to process improvements. The position is fully remote. This role offers an annual salary of £28,800 pro-rated, with pro-rated 33 days annual leave including flexible bank holidays. * **Customer Experience Executive (fully remote, 4 days per week, Friday–Monday):** This position focuses on providing memorable customer support, particularly during the busiest days of the week, Friday, Saturday, Sunday, and Monday. Responsibilities include resolving customer queries across various channels and contributing to process improvements. This is a fully remote position with a salary of £23,040 (pro-rated from £28,800 FTE), and offers 25 days annual leave including flexible bank holidays + a day off for your birthday. * **EA & Office Manager (3 days a week):** This hybrid role reports to the Founder & CEO, working closely with the Senior Leadership Team. Responsibilities include managing diaries, office operations, socials, and supporting key meetings. The position requires working Tuesdays, Wednesdays, and Thursdays in the East London HQ at Zetland House. The salary range is £38,000 - £48,000, depending on experience, and is pro-rated based on 3 days per week. The role offers pro-rata 33 days annual leave, including flexible bank holidays + a day off for your birthday. The roles require proficiency in the following technology and skills: * Customer Query Resolution * Chat Support * Email Support * Social Media Support * Active Listening * Problem Analysis * Process Improvement * Innovative Thinking * Team Player * English Fluency (written and spoken) * Written Communication * Verbal Communication * Attention To Detail * Work Ethic * Resilience * Positive Attitude * Customer Service * Communication Skills * Problem Solving * Organizational Skills * People Skills * Event Planning * Budget Management * Creativity * Flexibility Fussy offers both remote and hybrid work arrangements. Two Customer Experience Executive positions are fully remote, while the EA & Office Manager role is hybrid, requiring work in the East London HQ at Zetland House three days per week (Tuesdays, Wednesdays and Thursdays). Here are some frequently asked questions about working at Fussy: 1. **What is the duration of the Customer Experience Executive (fully remote) contract?** The contract is a fixed-term position from March 1st to May 31st 2026. 2. **What days of the week does the Customer Experience Executive (4 days per week) work?** This role works Friday, Saturday, Sunday, and Monday. 3. **What is the annual leave for the EA & Office Manager role?** The role offers pro-rata 33 days annual leave, including flexible bank holidays. 4. **What is the location of the EA & Office Manager position?** The role is a hybrid position based in the East London HQ at Zetland House, working Tuesdays, Wednesdays, and Thursdays. 5. **What type of benefits does Fussy provide?** Fussy offers pro-rated 33 days annual leave for the fixed-term Customer Experience Executive, including flexible bank holidays, as well as share options after probation. All roles offer a WellHub membership with a range of fitness & wellbeing options.