FORT FINANCIAL CREDIT UNION

Banking51-200 employeesWebsite

3

Open Roles

FORT FINANCIAL CREDIT UNION is a banking institution with 51-200 employees. The credit union fosters a positive culture that prioritizes the well-being and development of its employees. They are a community-focused organization. FORT FINANCIAL CREDIT UNION currently has three open positions: **Teller I:** This part-time, entry-level position is located in Auburn, IN. The Teller I will be the face of the credit union, providing exceptional service while handling financial transactions. Responsibilities include providing customer service, identifying opportunities to match products to member needs, processing transactions, assisting with account inquiries, and collaborating with team members. The schedule is during banking hours, Monday-Friday. Preferred experience includes customer service, sales, and/or banking. The required education is a High School Diploma/GED or Equivalent. **Account Resolutions Representative:** This full-time, mid-level position is located in Fort Wayne, IN. The Account Resolutions Representative is responsible for contacting members regarding past-due loans, arranging payment solutions, and working to recover delinquent accounts. Candidates should have 1-3 years of similar or related experience and a High School education or GED. The schedule is 8:00am-5:00pm, Monday-Friday. **Community & Partnership Representative:** This full-time, mid-level position is located in Fort Wayne, IN. This role combines sales outreach, financial wellness education, and community engagement. Responsibilities include developing SEG partnerships, conducting presentations, coordinating campaigns, planning community events, and conducting financial wellness workshops. Candidates should have 3-5 years of similar or related experience in sales, community relations & planning, non-profit, or financial services. Preferred experience includes 3-5 years of banking or credit union experience. A Bachelor's Degree or achievement of formal certifications and relevant experience recognized as equivalent within the industry is required. The schedule is 8:00am-5:00pm, Monday-Friday. Some events may require after-hours or weekend work. Based on the job listings, FORT FINANCIAL CREDIT UNION uses a technology stack including: * Customer Service * Interpersonal Skills * Attention to Detail * Accuracy * Teamwork * Problem Solving * Communication * Multitasking * Basic Math * Verbal Communication * Member Relationship Management * Computer Proficiency * Technological Applications * Loan Documentation Analysis * Disability Claims Assistance * Regulatory Compliance * Policy Adherence * Account Resolution * Payment Arrangement Negotiation * Delinquent Account Recovery * Product Knowledge * Networking * Event Planning * Collaboration * Organizational Skills * Time Management * Sales Skills * Financial Education * Community Engagement * Relationship Building * Marketing Coordination * Volunteer Coordination * Community Outreach * Public Speaking * Presentation Skills The Teller I and Account Resolutions Representative positions are on-site, and are located in Auburn, IN and Fort Wayne, IN, respectively. The Community & Partnership Representative position is also on-site, located in Fort Wayne, IN. Here are some frequently asked questions about working at FORT FINANCIAL CREDIT UNION and applying for these positions: **What benefits does FORT FINANCIAL CREDIT UNION offer?** FORT FINANCIAL CREDIT UNION offers Education/Scholarship Assistance, Training/Career Development Programs, a Mentor Program, PTO & 13 Paid Holidays, Pension & 401k Retirement Plans, and Accident, Critical Illness, & Hospital Confinement Plans. The Account Resolutions Representative and Community & Partnership Representative positions also offer Health/Dental/Vision Insurance Plans, a Flex Spending Account & Health Reimbursement Arrangement, Employer Paid Life & Voluntary Life Insurance, and Employer Paid Short-Term & Long-Term Disability. **What are the required skills for the Teller I position?** The required skills for the Teller I position include general experience and knowledge with computers and technological applications, the ability to communicate effectively, multitask, and solve problems, and the ability to perform basic math functions. **What is the required experience for the Account Resolutions Representative position?** The required experience for the Account Resolutions Representative position is 1-3 years of similar or related experience. **What are the responsibilities of the Community & Partnership Representative?** The responsibilities of the Community & Partnership Representative include developing new SEG partnerships, conducting presentations, coordinating SEG campaigns, planning community events, conducting financial wellness workshops, and representing the credit union in the community. **What is the work schedule for the Account Resolutions Representative?** The work schedule for the Account Resolutions Representative is 8:00 am - 5:00 pm, Monday-Friday. **What education is required for the Community & Partnership Representative position?** A Bachelor's Degree or achievement of formal certifications and relevant experience recognized as equivalent within the industry is required.