Fern

SaaS11-50Series AWebsite

3

Open Roles

Fern is a SaaS (Software as a Service) company with a team size of 11-50 employees. Fern is currently in a Series A funding stage. Fern is currently hiring for three positions: **1. Head of Revenue:** This on-site role involves owning and executing the go-to-market strategy. Responsibilities include building a partner-led GTM motion with Postman, leading strategic deals, scaling sales and marketing, establishing repeatable processes, planning and leading headcount growth, and working with customers and partners. The ideal candidate will have 6+ years of experience in Sales and/or GTM, including 1+ years as a BDR/SDR. Experience working with startups and growth-stage software companies is required, along with strong GTM intuition, especially around partnerships and developer-focused products. The role requires the ability to operate as both an individual contributor and a leader. **2. Customer Success Engineer:** This hybrid role involves sitting at the intersection of customer success and engineering. The Customer Success Engineer will be the primary technical point of contact for customers, unblocking customers quickly, translating feedback into product improvements, and influencing the roadmap. The ideal candidate will have 3+ years of experience in a technical, customer-facing role. Strong communication skills are necessary, along with a willingness to work across multiple languages and experience with APIs and developer tooling. **3. Engineering Manager, Docs:** This hybrid role involves leading a team of engineers building core product experiences. Responsibilities include managing, mentoring, and developing a team of engineers, reviewing code, influencing architecture, building developer-facing web infrastructure, and improving systems. The ideal candidate will have 8+ years as a software engineer and 3+ years as a software engineering manager. Strong written and verbal communication skills are required, as is experience partnering with product designers. The technology stack for the Head of Revenue role includes Sales, GTM, BDR, SDR, Startups, Growth-stage Software, Individual Contributor, Leader, Revenue Ops, Marketing, Demand Generation, GTM Intuition, Partnerships, and Developer-focused Products. The Customer Success Engineer role utilizes Customer Success, Technical Problem Solving, APIs, Developer Tooling, and TypeScript. The Engineering Manager, Docs role uses Software Engineering, Team Leadership, Technical Leadership, TypeScript, Next.js, Vercel, Code Review, Architecture, Developer Experience, Process Improvement, Communication, Mentoring, Recruiting, Problem Solving, Performance Optimization, and Scalability. The Head of Revenue position is on-site. Both the Customer Success Engineer and Engineering Manager, Docs roles are hybrid. The company is located in Williamsburg, Brooklyn. Here are some frequently asked questions about working at Fern and applying for these positions: 1. **What is the remote policy?** The Head of Revenue role is on-site. The Customer Success Engineer and Engineering Manager, Docs roles are hybrid. 2. **What type of work environment does Fern offer?** Fern's office is located in Williamsburg, Brooklyn. 3. **What are some of the benefits offered?** Benefits include free meals, health, dental, and vision insurance, unlimited vacation, and a flexible WFH policy. 4. **How can I apply for the Customer Success Engineer and Engineering Manager, Docs positions?** The interview process includes a phone screen with a Fern engineer, two interviews (one coding and one system design), an on-site visit to meet the team, and then an offer. 5. **What companies does Fern work with?** Fern works with customers like Square, ElevenLabs, Webflow, and Intercom.