Exoticca

Travel Arrangements201-500 employeesWebsite

3

Open Roles

Exoticca is a travel agency in the travel arrangements industry. The company focuses on the conception, production, and e-commerce of long-distance dream trips, with a commitment to creating life milestones. Exoticca has a professional, dynamic, multicultural team and is currently experiencing rapid international growth. Exoticca has three open positions. **Sales Agent (Night Shift):** This hybrid role involves working from 22:00-07:00, primarily handling English and Spanish calls from the North American market. Responsibilities include handling customer requests, identifying needs, making recommendations, and reviewing the benefits of an Exoticca experience. Additional duties include dealing with requests, complaints, reviews, or refunds. Candidates need previous sales experience, the ability to communicate and negotiate effectively, and the capacity to adapt to flexible schedules, including evenings, weekends, and holidays. Fluency in English is required; multilingual skills are preferred. Preferred qualifications include previous contact center experience in the travel industry and a degree in Hospitality, Travel, Tourism, or a related field. Knowledge of Salesforce, Amadeus, or other CRMs is a plus. **Senior Airlines Commercial Specialist:** This on-site role is based in Barcelona. The role involves negotiating and establishing long-term relationships and agreements with airlines worldwide to grow and scale Exoticca’s flight content and airline supplier portfolio. Securing competitive deals, resolving commercial problems, and offering commercial advice are key responsibilities. Candidates require 4-5 years of experience in Airline & Distribution, analytical skills, and experience with data analysis tools. A degree in Economics or Business is preferred. **Sales Agent:** This on-site position in Barcelona focuses on converting interested travelers into long-distance experiences. Responsibilities include handling inbound requests, understanding customer needs, and offering tailored travel solutions. Candidates must have sales experience with a strong performance track record, strong communication skills, and the ability to adapt to a rotational schedule. English proficiency is required. The listed technology stacks include Sales, Telesales, Customer Service, and Communication. Other relevant technologies include Negotiation, Problem Solving, Flexibility, Multilingual capabilities, Travel Industry Knowledge, CRM Knowledge, Teamwork, Motivation, Coaching, Adaptability, Product Knowledge, and Complaint Handling. Data Analysis, Risk Assessment, Market Analysis, KPI Oversight, Sales Performance, Contract Management, Operational Process Development, Bilingual Communication, Revenue Management, and Network Planning are also listed. Exoticca offers a hybrid work model for the Sales Agent (Night Shift) role, with offices located in Barcelona. The Senior Airlines Commercial Specialist and Sales Agent roles are on-site in Barcelona. **Q: What is the company size of Exoticca?** A: Exoticca has between 201-500 employees. **Q: What is the compensation like for the Sales Agent (Night Shift) role?** A: The Sales Agent (Night Shift) role offers a competitive salary and a generous commission. **Q: What are the working hours for the Sales Agent role?** A: The Sales Agent role requires adaptability to a rotational schedule. The schedules include 13:00–22:00, 15:00–00:00, 17:00–02:00, and 19:00–04:00 (rotating between weekdays and weekends), and will be working with the US and Canada markets. **Q: What is the primary focus of the Senior Airlines Commercial Specialist role?** A: The Senior Airlines Commercial Specialist role focuses on growing and scaling Exoticca's flight content and airline supplier portfolio. **Q: What is the preferred experience for a Sales Agent (Night Shift) candidate?** A: Preferred qualifications include previous contact center experience in the Travel industry (2 years), a degree in Hospitality, Travel, Tourism, or a relevant field.