EO Johnson Business Technologies / Locknet Managed IT

IT Services and IT Consulting201-500 employeesWebsite

3

Open Roles

EO Johnson Business Technologies / Locknet Managed IT, operating in the IT Services and IT Consulting industry, is currently hiring. With a company size of 201-500 employees, EO Johnson Business Technologies / Locknet Managed IT has three open positions available. EO Johnson Business Technologies / Locknet Managed IT is looking to fill the following positions: * **Support Center Team Supervisor:** This on-site position in Onalaska, WI, requires providing daily leadership to a team of Systems Administrators offering remote technical support. Key responsibilities include overseeing customer issues, providing guidance, using coaching methods, setting objectives, monitoring ticket queues, and conducting team meetings. The role also includes preparing and sharing monthly team performance reports, assisting in recruiting, and working with Technical Account Managers. The minimum requirements include a college degree in information services, business supervisory management, or a related field, and four years of customer service experience. Supervisory experience and call center experience are preferred. Driving occasionally is required. * **Account Executive:** This on-site sales position is in Burnsville, MN, with a salary range of $55,000.00 - $60,000.00 base + commission per month. The Account Executive will be responsible for driving growth and expanding the customer base through prospecting new clients via cold calls and face-to-face meetings, identifying customer needs, and tailoring innovative business solutions. The ideal candidate will have at least two years of successful sales experience, especially in B2B or tech-related sales. * **Intern - IT:** This on-site internship position is in Onalaska, WI, and is an opportunity for those passionate about technology. The Intern - System Administrator ensures proper computer operations for end-users, handling service requests, prioritizing problems, troubleshooting, installing software, and performing preventative maintenance. The applicant must be in the second year of an information technology program. The roles at EO Johnson Business Technologies / Locknet Managed IT utilize a variety of technologies. The Support Center Team Supervisor role requires knowledge in Customer Service, Technical Support, Team Leadership, Coaching, Data Analysis, Performance Management, Problem Solving, Communication, Collaboration, Training, Recruitment, Client Relationship Management, and Technical Troubleshooting. Specific technologies include Windows and Office Software. The Account Executive will utilize Sales, Cold Calling, Lead Generation, Communication, Relationship Building, Proposal Preparation, and CRM Tools. The Intern - IT role requires experience with Systems Administration, Customer Service, Troubleshooting, Communication, Interpersonal Skills, Problem-Solving, Teamwork, Windows Operating Systems, Microsoft Office, Hardware Knowledge, Diagnostic Tools, Preventative Maintenance, Help Desk Support, and Technical Support. The available positions have varying remote work policies. The Support Center Team Supervisor and Account Executive positions are on-site. The Intern - IT position is also on-site. The Support Center Team Supervisor role requires occasional driving. Here are some frequently asked questions about working at EO Johnson Business Technologies / Locknet Managed IT, based on the job postings: 1. **Where are the open positions located?** The Support Center Team Supervisor and Intern - IT positions are located in Onalaska, WI, while the Account Executive position is in Burnsville, MN. 2. **What kind of experience is required for the Support Center Team Supervisor role?** The Support Center Team Supervisor role requires a college degree in information services, business supervisory management, or a related field and four years of customer service experience. Supervisory experience is preferred. 3. **What are the key responsibilities of the Account Executive?** The Account Executive will be responsible for driving growth and expanding the customer base through prospecting, identifying customer needs, and tailoring innovative business solutions. 4. **What qualifications are necessary for the IT Internship?** Candidates must be in their second year of an information technology program. Experience with desktop and server operating systems, including Windows 7/8/10, Server 2008-2016, and Microsoft Office, is preferred. 5. **How can I apply for a position?** To apply for a position at Locknet Managed IT Services, an EO Johnson Company, you must apply online at www.locknetmanagedIT.com. You will be asked to register if it is your first time applying.