Elite Construction Solutions LLC

Construction201-500 employeesWebsite

3

Open Roles

Elite Construction Solutions LLC is a construction company with 201-500 employees. Elite Construction Solutions LLC is currently hiring for three positions: **1. Field Customer Service Representative:** This on-site role involves project management and customer advocacy within a designated geographic territory. Responsibilities include conducting construction meetings, performing site visits, coordinating with crew leaders, and managing customer experience. Additional duties include quality control, field operations support, and sales operations support such as on-site inspections for property damage and required repairs. The role requires extensive travel to job sites up to 90% of the time. The role requires an Associate's degree or equivalent experience and 3+ years in construction project management or customer service. **2. SVP, Elite Operations:** This on-site position seeks a Vice President of Operations to lead enterprise-wide operational performance. The role involves driving performance improvement across production, field operations, supply chain, quality, and process excellence. Key responsibilities include owning operational KPIs, managing centralized operations, developing SOPs and training programs, and leading installation crew training. Experience in high-volume, distributed service operations is required. **3. Outbound Customer Engagement Representative:** This on-site role is the first point of contact for a warm outbound lead generation campaign. The primary responsibility is to contact warm leads via phone, build rapport, and schedule appointments for sales professionals. The position does not require any prior sales experience. The role is based at the Phoenix Reimagine location and does not require travel. The company uses a variety of technologies, including: * Project Management * Customer Advocacy * On-site Support * Lean Six Sigma * Data Analysis * CRM Maintenance * Outbound Calling * Lead Generation * Appointment Setting * Communication Skills The work environment varies depending on the role. The Field Customer Service Representative and SVP, Elite Operations positions are on-site roles. The Field Customer Service Representative role involves extensive travel, with up to 90% of the time spent at job sites. The Outbound Customer Engagement Representative position is based at the Phoenix Reimagine location and does not require travel. **Q1: What are the key performance indicators (KPIs) for the Field Customer Service Representative role?** A1: The KPIs include a Quality Score Card, Customer Satisfaction (CARE), and Project Service Rate. **Q2: What qualifications are required for the SVP, Elite Operations position?** A2: The SVP role requires 10+ years of progressive operations leadership, with at least 4+ years in a senior role. Lean Six Sigma certification (Black Belt preferred) with practical application experience is also required. **Q3: Is previous sales experience required for the Outbound Customer Engagement Representative role?** A3: No, previous sales experience is not required, but experience in sales or customer service is a plus. **Q4: What are the working hours for the Outbound Customer Engagement Representative?** A4: The working hours are weekdays from 9 am-5 pm CST. **Q5: What is the required appointment set rate for the Outbound Customer Engagement Representative?** A5: The required appointment set rate is 70% or greater.