E INC

Software Development501-1,000 employeesWebsite

3

Open Roles

E INC is a software development company with between 501-1,000 employees. Currently, E INC is hiring for three open positions. E INC has three open positions available: * **Sales Resolution Agent – Automotive:** This remote position offers a salary between 52,000 - 55,000 CAD. The Sales Resolution Agent will review customer claims, advise on financial decisions regarding arbitrations, evaluate vehicle complaints, facilitate resolutions, negotiate repairs and pricing, and resolve after-sale problems. Requirements include a High School diploma, English language proficiency, and strong customer service skills. Experience in the car auction/auto industry business and mechanical knowledge are assets. * **Vehicle Detailer:** This on-site position pays between $15 - 15 USD per hour. Vehicle Detailers are responsible for exterior and interior cleaning, inspecting vehicle detail/reconditioning quality, and driving vehicles. Experience is preferred. Candidates must be at least 21 years of age, possess a valid driver's license with a clean driving record, and be able to lift up to 20 pounds. * **Customer Service Representative - Automotive:** This remote position offers a salary between 40,000 - 45,000 CAD. Responsibilities include responding to customer inquiries, resolving support issues, producing written logs, identifying recurring customer issues, maintaining product knowledge, and QA of resolved cases. A high school diploma is required, a college diploma or university degree is preferred. Strong analytical, problem-solving, and troubleshooting skills are needed. Experience with ticketing systems or helpdesk software, and a working knowledge of WordPress CMS Platform or other CMS platforms are preferred. The listed job descriptions mention several technologies and skills that are essential for the roles. These include: * **Sales Resolution Agent:** Customer Service, Communication Skills, Negotiation, Conflict Resolution, Mechanical Knowledge, Leadership Skills, Organizational Skills, Administration Skills, Attention to Detail, Ability to Work Under Pressure, Adaptability, Initiative, Fast-Paced Environment, Financial Decision Making, Arbitration Policies, Auction Policy. * **Vehicle Detailer:** Detail-Oriented, Organized, Interpersonal Skills, Communication Skills, Vehicle Inspection, Cleaning, Driving, Quality Assurance. * **Customer Service Representative:** Customer Service, Problem Solving, Troubleshooting, Analytical Skills, Ticketing Systems, Helpdesk Software, WordPress, CMS Platforms, Windows, MacOS, Networking Concepts. E INC offers a flexible working environment for some roles. * The Sales Resolution Agent - Automotive and Customer Service Representative - Automotive positions are fully remote. * The Vehicle Detailer position is on-site. **1. How many positions are currently open at E INC?** E INC is currently hiring for three positions. **2. What is the salary range for the Sales Resolution Agent – Automotive position?** The salary range is between 52,000 - 55,000 CAD. **3. Is the Customer Service Representative - Automotive position remote?** Yes, the Customer Service Representative - Automotive position is remote. **4. What are some of the benefits offered at E INC?** E INC offers competitive pay, medical, dental & vision coverage, 401k/RSP programs, company-paid Group Life/AD&D insurance, paid time off, and continuous learning opportunities. **5. What are the working conditions for the Vehicle Detailer position?** The working conditions include frequent exposure to wet and/or humid conditions, outdoor weather, moving mechanical parts, electrical shock hazards, fumes, dust, and odors, and a moderate noise level.