DHL Express (USA), Inc.

Transportation, Logistics, Supply Chain and Storage10,001+ employeesWebsite

3

Open Roles

DHL Express (USA), Inc. is a major player in the Transportation, Logistics, Supply Chain and Storage industry, with a workforce exceeding 10,000 employees. The company is currently hiring for three open positions. DHL Express (USA), Inc. has three open positions currently available. These roles are: * **Supervisor Gateway Clearance:** This on-site position involves managing and coordinating customs clearance activities. The Supervisor verifies tariffs, price conversions, weight, and volume of merchandise exported/imported and ensures compliance with federal and foreign regulations. Key responsibilities include managing customs clearance activities, ensuring regulatory compliance, establishing policies, and supervising a staff of approximately 30 with two direct reports. This role requires a Customs Brokerage License. * **Customer Contact Agent Monday - Friday 8:00am - 4:30pm:** This on-site role involves contacting customers to ensure compliance with federal regulations and the safe and fast delivery of shipments. Responsibilities include obtaining correct documentation to comply with US Custom regulations and US Government Agencies, researching tariff codes, and maintaining communication with internal and external departments. * **Sr. Category Manager Transportation:** This on-site position focuses on implementing transportation strategies. This role involves leading the strategy for the Transportation Americas category, managing regional sourcing initiatives, and ensuring country/sub-region requirements are met. The role involves preparing, conducting, and leading tenders. The Sr. Category Manager will also develop knowledge of relevant carrier modes. Based on the job descriptions, employees at DHL Express (USA), Inc. utilize various technologies. * **Supervisor Gateway Clearance:** This role requires skills in Customs Brokerage License, and uses technologies involving compliance, policy development, performance management, tariff verification, documentation, budgeting, cost control, quality improvement, and training. * **Customer Contact Agent Monday - Friday 8:00am - 4:30pm:** This role requires skills in Customer Service, Microsoft Office (Word, Excel, Outlook), database, and web-based applications. * **Sr. Category Manager Transportation:** This role utilizes e-sourcing platforms for strategic sourcing, supplier negotiations, carrier management, data tracking, and contract implementation. The current job listings indicate that DHL Express (USA), Inc. offers on-site roles. All three available positions are designated as on-site positions. Here are some frequently asked questions about working at DHL Express (USA), Inc., based on the provided information: **1. What is the size of DHL Express (USA), Inc.?** DHL Express (USA), Inc. has a workforce of over 10,000 employees. **2. What benefits are offered to employees?** Benefits include competitive pay, bonus/incentive programs, retirement savings with a company match, medical, dental, vision, well-being programs, tuition reimbursement, generous paid time off, paid leave, an employee discount program, an employee assistance, work-life program, and outstanding training opportunities. **3. What is the remote policy for the open positions?** All three currently advertised positions are on-site roles. **4. What are the key responsibilities of the Supervisor Gateway Clearance role?** The Supervisor Gateway Clearance manages customs clearance activities, ensures regulatory compliance, establishes policies, and supervises a staff of approximately 30 with two direct reports. **5. What qualifications are needed for the Customer Contact Agent role?** A High School Diploma or Equivalent is required. 1-3 years of customer service experience preferred, and 1 year experience in transportation or customs is preferred. Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications, good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must. **6. What experience is required for the Sr. Category Manager Transportation role?** A Bachelor’s Degree or equivalent experience/qualification and at least 8 years of experience is required for this position. **7. Is DHL Express (USA), Inc. an equal opportunity employer?** Yes, DHL Express (USA), Inc. is an equal opportunity employer, and evaluates qualified applicants without regard to various protected characteristics.