Department of Parliamentary Services

The Department of Parliamentary Services (DPS) is a government administration entity with 1,001-5,000 employees. DPS provides services to the Australian Parliament and parliamentarians, offering a diverse range of roles. DPS currently has 3 open positions. DPS is currently hiring for the following positions: * **Customer Service Retail Assistant:** This ongoing position is a Parliamentary Service Level 1 role, offering a salary between $61,100 - $69,910 AUD per annum. The role is on-site and requires providing high-quality customer service in the Parliament Shop. Responsibilities include answering inquiries, promoting products, point-of-sale transactions, and gift wrapping. The closing date for applications is 11:30pm AEDT, 2 February 2026. Contact Bente Phillips at 02 6277 5050 or [email protected]. * **Tour Guide:** DPS is recruiting for Tour Guides, with ongoing/non-ongoing opportunities available. The Parliamentary Service Level 2 role offers a salary range of $71,310 - $76,554 AUD. This on-site role involves welcoming visitors to Australian Parliament House and delivering engaging tours. The closing date for applications is 11:30pm AEDT, 15 February 2026. Contact David Richardson at 62772639 or [email protected]. * **Retail Team Leader - Sales and Customer Service:** Two ongoing, part-time positions are available for Retail Team Leaders at the Parliamentary Service Level 3, with a salary of $78,258 - $81,780 AUD per annum. The closing date for this position is 11:30pm AEDT, 2 February 2026. The role requires leading a team of retail assistants and supporting the management team with daily operational objectives. The Parliament Shop & E-commerce section sits within the Parliamentary Engagement Branch (PEB). Contact Jason Carter at 0262778307 or [email protected]. The roles involve using the following skills: Customer Service, Interpersonal Skills, Communication, Teamwork, Problem Solving, Time Management, Sales, Point of Sale Transactions, and Administrative Tasks. Other skills include Adaptability, Professional Development, Public Interaction, Product Promotion, Gift Wrapping, Microsoft Office, Positive Attitude, and Integrity. Additional technical proficiencies also include Public Speaking, Presentation Skills, Adaptability, Knowledge Sharing, Engagement, Administration, Cultural Awareness, Flexibility, and Relationship Building. Retail Management and Inventory Management are also used. All of the listed positions are on-site roles. The Customer Service Retail Assistant and Retail Team Leader roles require working on a roster that may include weekends, public holidays, and after-hours work. The Tour Guide position also requires a flexible schedule across a 7-day roster. Here are some frequently asked questions about working at the Department of Parliamentary Services: 1. **What are the required qualifications for the Customer Service Retail Assistant role?** The ideal candidates will have a passion for and experience in customer service, can communicate with confidence, and display engaging interpersonal skills. 2. **What are the key responsibilities of a Tour Guide?** Tour Guides deliver engaging tours, ensuring every visitor experience is world-class. 3. **What are the desirable qualifications for the Retail Team Leader?** Desirable qualifications for this role include a minimum of 2+ years’ experience leading a high-performing customer service or retail team. 4. **What are the working conditions for all roles?** All roles require the ability to walk and stand on a range of surfaces. The positions also require talking and interacting with the public and building occupants for extended periods. Weekend, public holidays, and after-hours work may be required. Willingness to wear a uniform is also required. 5. **How do I apply for the Customer Service Retail Assistant, Tour Guide, and Retail Team Leader positions?** You need to upload a pitch (500 words maximum) describing how your skills and experience would contribute to the role and work of the department. 6. **What security clearances are required?** Successful candidates will need to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance for the Customer Service Retail Assistant and Retail Team Leader positions. The Tour Guide position requires a Working With Vulnerable People (WWVP) Card and a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance. 7. **What are the benefits of working at DPS?** DPS offers flexible working arrangements, ongoing opportunities for professional development, a competitive remuneration package, free on-site parking, free gym membership and access to recreational facilities at APH, plus childcare, banking services, post office, and dining options.