Delve

Software Development11-50Website

3

Open Roles

Delve is a software development company. It is currently hiring for three open positions. Delve is actively seeking to fill three positions. * **Industrial Design Intern:** This is an on-site internship in Madison, W. Responsibilities include collaborating with a multi-disciplinary team, developing design concepts and sketches, refining prototypes, ensuring design alignment with principles, and participating in client meetings. Requirements include pursuing a BS or MS degree in Industrial Design, completion of 2+ years of undergraduate coursework, and 2D/3D design skills. * **European Solutions Engineer:** This is a remote position. The role involves providing fast, technical support, troubleshooting product issues, guiding customers on best practices, writing documentation, and surfacing feedback to the team. The position requires 2+ years of experience in customer support, solutions engineering, or a technical-facing role at a SaaS company. * **European Customer Success Manager:** This is an on-site position. The Customer Success Manager will manage client relationships post-sale, focusing on onboarding, adoption, and renewals. Requirements include 2+ years in customer-facing roles at SaaS companies, strong organizational skills, relationship-building abilities, and problem-solving skills. The company utilizes various technologies across its roles. The Industrial Design Intern will work with Industrial Design, User-Centered Design, 2D Design, 3D Design, Communication, Collaboration, Sketching, Prototyping, Presentation, Creativity, Innovation, Design Principles, Client Interaction, Teamwork, and Visual Communication. The European Solutions Engineer position involves Customer Support, Solutions Engineering, Technical Support, Real-Time Support, Communication, Troubleshooting, Documentation, and GRC experience is a plus. The European Customer Success Manager role uses Customer Success, Onboarding, Adoption, Renewal, Engagement, Communication, Problem-Solving, Relationship Building, Organizational Skills, Judgment, Technical Fluency, Initiative, and SaaS experience. Delve offers both remote and on-site work arrangements. The European Solutions Engineer role is fully remote. The European Customer Success Manager role is on-site. The Industrial Design Intern position requires on-site work in Madison, W. 1. **What type of experience is Delve looking for in a European Solutions Engineer?** Delve is seeking candidates with 2+ years in customer support, solutions engineering, or a technical-facing role at a SaaS company. 2. **What are the responsibilities of the Industrial Design Intern?** The Industrial Design Intern will collaborate with a team, develop design concepts, refine prototypes, ensure design alignment, and participate in client meetings. 3. **What does the Customer Success team value at Delve?** The Customer Success team values "Always Having the Last Message", "Don’t Be Afraid to Go the Extra Mile", "You're Always Championing Delve", and "Show ROI Regularly". 4. **Is GRC experience required for the European Solutions Engineer position?** GRC experience is a plus for the European Solutions Engineer position. 5. **What skills are needed for the European Customer Success Manager position?** The European Customer Success Manager role requires strong organizational skills, relationship-building skills, and problem-solving skills.