Conduent HR Services, LLC

Business Consulting and Services10,001+ employeesWebsite

3

Open Roles

Conduent HR Services, LLC, a company in the Business Consulting and Services industry, is currently hiring. With a company size of 10,001+ employees, Conduent HR Services, LLC offers opportunities for individuals seeking careers in this field. Conduent HR Services, LLC has three open positions for Benefits Call Center Representatives. **Benefits Call Center Representative:** These positions are on-site in Chesapeake, VA. The work schedule is Monday - Friday, from 8:30 AM to 5:30 PM EST. The hourly pay is $16, and some overtime may be required. Employees are offered health benefits for themselves and their families, including medical, dental, and vision, starting on day 1. The role involves supporting employees by answering incoming calls and assisting them in understanding their healthcare, retirement, and other benefit options. Representatives will handle a steady call volume and navigate multiple systems, potentially assisting with back-office tasks. **Requirements:** Candidates should have strong customer service skills and empathy. Additional requirements include: * Previous call center experience with high-volume calls * Experience with healthcare or employer benefits (highly preferred) * Keyboarding and MS Office proficiency * Basic computer knowledge (command prompts, shortcuts, troubleshooting) * Excellent verbal and written communication skills * Strong problem-solving skills * Ability to multitask effectively * Ability to work independently with minimal supervision * High school diploma or GED * Successful background check & drug test (includes education and employment verification) * Must be 18 years of age or older **Key Duties:** * Help participants understand plan options and provisions * Respond to client inquiries via phone and web * Complete customer-related transactions with limited supervision * Meet accuracy and timeliness standards * Document calls thoroughly in the case management system * Complete callbacks promptly and escalate when necessary * Follow call center policies, procedures, and performance metrics * Provide guidance on required forms and next steps * Perform additional duties as assigned * Comply with all company policies and standards The estimated salary range for this role is $29,640 - $37,050. The positions require proficiency in the following: Customer Service, Communication Skills, Problem-Solving, Multitasking, Keyboarding, MS Office Proficiency, and Healthcare Benefits Knowledge. Additional tech skills include basic computer knowledge. The Benefits Call Center Representative positions are on-site in Chesapeake, VA. **Q: What is the work schedule for the Benefits Call Center Representative position?** A: The schedule is Monday to Friday, from 8:30 AM to 5:30 PM EST. **Q: Where is the Benefits Call Center Representative position located?** A: The position is located in Chesapeake, VA. **Q: What are the key duties of a Benefits Call Center Representative?** A: Key duties include helping participants understand plan options, responding to client inquiries, completing customer-related transactions, documenting calls, and more. **Q: What is the starting pay for the Benefits Call Center Representative role?** A: The hourly pay is $16. **Q: What benefits are offered to employees?** A: Conduent offers health benefits, including medical, dental, and vision, starting on day 1. The company also offers a retirement savings plan, paid holidays, and paid time off.