CameraMatics
CameraMatics, a company in the Technology, Information and Internet industry, is currently hiring. With a team of 51-200 employees, the company has three open positions available. CameraMatics is actively seeking to fill the following roles: * **Senior Customer Success Manager:** This on-site role focuses on customer success, requiring experience in B2B SaaS, Customer Success, Solutions Consulting, or Technical Account Management. The Senior Customer Success Manager will work with medium to large customers in the Irish fleet industry, understanding their operations to configure and adopt the CameraMatics platform for measurable results. Key responsibilities include strategic customer onboarding and enablement, insight-driven success management, and customer partnership and retention. * **Technical Support Specialist:** This remote position in the United States is within the Operations department. The Technical Support Specialist will be the first point of contact for customers, assisting them with hardware and software, troubleshooting issues, and ensuring their satisfaction. The role requires flexibility to work various shifts to support a global customer base. A Salesforce background is required. * **Field Service Planner:** Also a remote position in the United States within the Operations department. The Field Service Planner will coordinate and optimize field service activities to support sales, engineering, and operational efforts. Key responsibilities include scheduling and dispatching field installation technicians, managing resource allocation, and coordinating with customers and installation partners. Salesforce experience is required. The job listings highlight the following technologies and areas of expertise: * Customer Success * B2B SaaS * Solutions Consulting * Technical Account Management * Data Analysis * Platform Configuration * Communication Skills * Fleet Management * Telematics * Logistics * Compliance Technology * Operational Performance * Customer Partnership * Strategic Onboarding * Insight-Driven Management * QBRs * Technical Support * Problem-Solving * Documentation * Collaboration * Escalation Management * Proactive Improvement * Knowledge Sharing * Customer-Centric Approach * Adaptability * Organization * Salesforce * Computer Systems * Networking * Troubleshooting * Diagnostic Tools * Field Service Coordination * Scheduling * Resource Allocation * Customer Communication * Documentation Management * Invoicing * Microsoft Office CameraMatics offers both on-site and remote work arrangements. The Senior Customer Success Manager position is on-site, while the Technical Support Specialist and Field Service Planner roles are remote positions, based in the United States. The Technical Support Specialist role requires flexibility to work alternative shift hours. Here are a few frequently asked questions about these CameraMatics roles: 1. **What is the remote policy for these positions?** The Technical Support Specialist and Field Service Planner positions are fully remote. The Senior Customer Success Manager role is on-site. 2. **What are the required qualifications for the Technical Support Specialist position?** This role requires 2+ years of technical support experience, preferably in a software or technology company. A fleet telematics background is a plus, and a Salesforce background is required. 3. **What skills are essential for the Senior Customer Success Manager position?** The ideal candidate will have 4+ years of experience in B2B SaaS, Customer Success, Solutions Consulting, or Technical Account Management, strong commercial awareness, and a deep understanding of data and platform configuration. 4. **What is the main responsibility of a Field Service Planner?** The Field Service Planner is responsible for coordinating and optimizing field service activities, including scheduling technicians and managing resource allocation. 5. **Does CameraMatics offer benefits?** Yes, the Technical Support Specialist and Field Service Planner positions include competitive compensation, 401K, health, and dental benefits.
About the Company
CameraMatics provides fleet managers with everything they need to enhance safety, manage teams on-the-move, and streamline operations. With 360-degree camera coverage and AI powered collision avoidance systems, we anticipate and prevent accidents before they happen, ensuring the best possible protection for every vehicle in your fleet, and every person in your team. ZERO, our hardware free employee mobility solution, helps large organisations manage travel expenses and accurately track emissions for every journey, on any mode of transport.
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3<p><span><strong>Location:</strong> United States (Remote) </span></p><p><span><strong>Department:</strong> Operations </span></p><p><span><strong>Reports to:</strong> US Oper...
<p><span><strong>ABOUT THE ROLE</strong></span></p><p><span>We’re looking for a Senior CSM and someone who thrives at the intersection of customer experience, operational performance, and data-driven ...
<p><span><strong>Location:</strong> United States (Remote) </span></p><p><span><strong>Department:</strong> Operations </span></p><p><span><strong>Reports to:</strong> US Oper...