BESA
BESA is the UK's leading trade organization for building engineering services contractors, operating within the construction industry. BESA represents firms involved in the design, installation, commissioning, maintenance, control, and management of engineering systems and services in buildings. With a company size of 201-500 employees, BESA is currently seeking to fill three open positions. BESA has three job openings available: * **Compliance & Customer Service Administrator - Maternity Cover:** This temporary, part-time role is for up to 12 months, starting in February 2026. The position requires on-site work, with 21 hours per week, Wednesday, Thursday, and Friday. The role involves managing the onboarding journey for new and renewing members and providing customer support. Responsibilities include scheme administration, desktop auditing, compliance monitoring, and CAS audit facilitation. * **Head of Compliance:** This role offers hybrid work, with potential for fully remote arrangements. The Head of Compliance will provide strategic leadership and operational oversight across compliance and certification functions. The position involves direct management of the Audit Manager and Compliance Manager and their teams. * **Compliance & Customer Service Administrator:** This position offers a hybrid work model. Employees can split their time between working from home (2–3 days) and working in the office (2–3 days) each week after completing training. The role involves delivering a high-quality customer experience across C&C's schemes, including Refcom and BESCA. The responsibilities encompass scheme administration, desktop auditing, compliance monitoring, and CAS audit facilitation. BESA uses the following technologies, depending on the role: CRM systems, MS Office applications, and digital platforms. BESA offers varied work arrangements depending on the role. The Compliance & Customer Service Administrator - Maternity Cover role is on-site. The Head of Compliance role offers hybrid work arrangements or fully remote. The Compliance & Customer Service Administrator role offers a hybrid work model, with a split between home and office work. **1. What is the role of the Compliance & Customer Service Administrator - Maternity Cover position?** The Compliance & Customer Service Administrator - Maternity Cover role supports BESA's C&C schemes, focusing on customer experience. Key responsibilities include managing member onboarding, providing support, performing desktop audits, and facilitating audit scheduling. **2. What are the key duties of the Head of Compliance?** The Head of Compliance leads the design and execution of the Compliance strategy. The role involves strategic planning, oversight of certification schemes, and representation at stakeholder forums. **3. What is the work arrangement for the Compliance & Customer Service Administrator?** The Compliance & Customer Service Administrator role offers a hybrid work model, with a split between working from home and the office. **4. What schemes are involved in the roles described in the job listings?** The roles listed in the job descriptions involve schemes such as Refcom (F-Gas & Elite), BESCA (Vent Hygiene Register, Competent Person Scheme, and Competence Assessment Standard). **5. What skills are listed as desirable for the positions?** The job listings list desired skills in customer service, compliance, scheme administration, attention to detail, communication, organizational skills, and knowledge of CRM systems, MS Office, auditing principles, and regulatory compliance.
About the Company
The BESA has been putting its members at the heart of building engineering services since 1904. BESA - the Building Engineering Services Association is the UK's leading trade association for building services engineering contractors – representing the interests of firms active in the design, installation, commissioning, maintenance, control and management of engineering systems and services in buildings. BESA’s headquarters are in London, but we are active throughout the UK. We have a separate presence in Scotland, Wales and Northern Ireland, as well as eight regional offices across England. This regional presence facilitates member networking and sharing of best practice, business opportunities and advice on local and national developments. One of the key requirements of BESA membership is the demonstration of technical competence, commercial capability and adherence to health and safety best practice. This is assessed through regular, third-party inspection and auditing, ensuring our members are upholding what is affectionately referred to as the association’s ‘badge of quality.’ BESA membership means that clients can be sure they are employing firms who work to the highest standards, giving reassurance that their project is in safe hands. BESA members benefit from access to a wide range of services and support that is carefully tailored to their needs, and which helps them to build better and more profitable businesses. BESA is committed to lobbying on behalf of its members on a wide range of issues that affect their businesses and the commercial environment in which they operate. BESA is itself a member of the Specialist Engineering Contractors' (SEC) Group and of the Air Conditioning and Refrigeration Industry Board (ACRIB) and works closely with other bodies throughout the sector – including BSRIA, CIBSE, ECA and FETA and is a member of the CIBSE Patrons corporate supporters’ network.
Quick Facts
Open Positions
3<p><em>This role offers flexibility, allowing for hybrid or fully remote working arrangements</em></p><p><span><strong>WE ARE</strong> </span></p><p><span>The Building Engineering Services Associ...
<p><strong>WE ARE</strong></p><p>The Building Engineering Services Association is the UK's leading trade organisation for building engineering services contractors – representing the interests of firm...
<p><strong><em>This is a temporary part-time role of 21 hours per week (Wednesday, Thursday, and Friday) for up to 12 months starting February 2026, giving you the opportunity to support our team whil...