ATCC

ATCC is a leading nonprofit biological resources and standards organization within the Biotechnology Research industry. With a company size of 501-1,000 employees, ATCC supports the global scientific community. Currently, ATCC has 3 open positions. ATCC is currently hiring for three distinct roles: * **Customer Experience Specialist I:** This remote position offers a salary range of $43,000 - $50,000 USD. The role involves being the primary point of contact for domestic customers, providing support via phone, email, and chat. Responsibilities include order processing, answering inquiries, and providing product support. A high school diploma and 2-5 years' experience or equivalent experience in a customer service or a related field are required. This role requires working a late shift of 10:30 AM to 7 PM EST and may require a site visit to Manassas, VA one day per quarter. * **Strategic Account Manager - New England Region:** This remote position has a salary range of $150,000 - $170,000 USD. The role involves driving growth and building partnerships across academia, government, biotech, and pharma within the New England region, with 60% travel required. The candidate must have a Bachelor's degree and 8 or more years' experience, including 0–2 years' supervisory experience or equivalent experience. * **Lead Mechanical Engineer:** This on-site position in Manassas, VA offers a salary range of $140,000 - $160,000 USD, and a relocation package may be available. The Lead Mechanical Engineer will lead and manage facility system upgrade projects, act as an expert in mechanical systems, and coordinate with vendors and stakeholders. A Bachelor’s degree and 8 or more years' experience, including 0–2 years’ supervisory experience or equivalent experience are required. The roles at ATCC utilize the following tech stacks: * **Customer Experience Specialist I:** Customer Support, Communication Skills, Problem-Solving, Attention to Detail, CRM Tools, ERP Systems, Order Management, Empathy, Organization Skills, Collaboration Skills, Product Knowledge, Service Excellence, Quality Standards, Proactive Learning, Escalation Judgement * **Strategic Account Manager - New England Region:** Strategic Account Management, Customer Relationship Management, Solution-Based Selling, Cross-Functional Collaboration, Pipeline Management, Contract Negotiation, Communication Skills, Negotiation Skills, Presentation Skills, Customer-First Mindset, Life Sciences Knowledge, Biotech Knowledge, Pharmaceutical Knowledge, Territory Planning, Consultative Selling * **Lead Mechanical Engineer:** Mechanical Engineering, Project Management, System Performance, Troubleshooting, Commissioning, Vendor Coordination, Stakeholder Communication, Facilities Infrastructure, Bioproduction, Laboratory Environments, Technical Expertise, Capacity Planning, Redundancy, Infrastructure Improvement, Safety Compliance, Engineering Methods ATCC offers various work arrangements: * **Customer Experience Specialist I:** This position is remote, with the possibility of a site visit to Manassas, VA one day per quarter. * **Strategic Account Manager - New England Region:** This position is remote, with 60% travel required. * **Lead Mechanical Engineer:** This position is an on-site role in Manassas, VA. Here are some frequently asked questions about working at ATCC and applying for these positions: 1. **What benefits does ATCC offer?** ATCC offers comprehensive medical coverage, company-paid life insurance, disability insurance, AD&D, paid parental leave, paid holidays, PTO, fitness and cell phone subsidies, and access to an Employee Assistance Program. Financial security is provided through 401(a) and 403(b) retirement plans. 2. **What is the salary range for the Customer Experience Specialist I position?** The salary range for this role is $43,000 to $50,000 annually. 3. **What qualifications are needed for the Strategic Account Manager position?** Candidates need a Bachelor's degree and 8 or more years' experience, including 0–2 years' supervisory experience or equivalent experience, within the life sciences, biotech, or pharmaceutical sectors. 4. **What are the key responsibilities of the Lead Mechanical Engineer role?** The Lead Mechanical Engineer will lead mechanical infrastructure projects, evaluate system performance, provide technical expertise, and coordinate with vendors. 5. **Is prior experience in the biotech industry required for the Customer Experience Specialist I role?** A background in life sciences or biology is a plus but not required. 6. **What type of work experience is needed for the Lead Mechanical Engineer role?** Experience leading mechanical infrastructure projects in manufacturing, bioproduction, laboratory, or mission‑critical environments is required. 7. **Is there any potential for additional compensation for these roles?** Yes, all three positions may be eligible for regular merit increases and the corporate bonus program. The Strategic Account Manager also has the potential for variable compensation.