Amwell

Amwell, a company in the Hospitals and Health Care industry, is currently hiring. With a company size of 501-1,000 employees, Amwell is transforming healthcare through technology. The company offers programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions. Amwell currently has three open positions. These remote roles include: * **Sr Product Designer:** This role involves responsibilities and requires specific qualifications that are not explicitly detailed in the job description. Benefits for this role include flexible personal time off (vacation time), a 401K match, competitive healthcare, dental and vision insurance plans, paid parental leave (maternity and paternity leave), an employee stock purchase program, free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program, a free subscription to the Calm App, a tuition assistance program, and pet insurance. The typical base salary range is between $XXXXXX - $XXXXXX. The actual salary depends on factors such as knowledge, skills, education, experience, and specialization. This role may be eligible for an annual bonus, and long-term and short-term variable compensation. * **Support Operations Specialist:** This remote position involves providing ongoing support for client systems and applications, focusing on Elevance’s Healthy Impact services. The Support Operations Specialist will be responsible for operational management, coordination, and communications of post go-live ongoing customer support tasks, including managing the Healthy Impact support queue, and assisting members with account, device, and program issues. The role will include conducting ongoing Level 1 operational support, working with L1 vendor Conduent. It requires a BA or BS Degree preferred, or equivalent of 2 or more years of Customer Support, Project Management, Consulting experience. The salary range for this position is $59,600 - $65,000. * **NOC Specialist:** This remote position involves providing customer service through call center and case management systems. The NOC Specialist will assist patients and providers with platform-related issues and manage after-hours Crisis Lines. The typical hourly wage range for this position is $20.00 - $24.00. Based on the job descriptions, Amwell uses the following technologies: * Customer Support * Project Management * Consulting * Communication * Microsoft Office * Atlassian Products * Salesforce Products * Operational Management * Technical Curiosity * Time Management * Critical Thinking * Detail Orientation * Action Orientation * Relationship Building * Problem Solving * Training * Knowledge Updates * Healthcare Knowledge All three listed positions are remote. **1. What benefits does Amwell offer?** Amwell provides benefits including flexible personal time off, a 401K match, healthcare, dental, and vision insurance, paid parental leave, an employee stock purchase program, access to telehealth services, a subscription to the Calm App, tuition assistance, and pet insurance. **2. What is the typical salary range for the Support Operations Specialist position?** The typical base salary range for the Support Operations Specialist position is $59,600 - $65,000. **3. What is the typical hourly wage range for the NOC Specialist position?** The typical hourly wage range for the NOC Specialist position is $20.00 - $24.00. **4. What are some of the responsibilities of the Support Operations Specialist?** The Support Operations Specialist provides ongoing support for live client systems and applications, conducts Level 1 operational support, and establishes relationships with internal and external stakeholders. **5. What are the key qualifications for the NOC Specialist role?** The NOC Specialist role requires excellent verbal and written communication skills, strong time management, and problem-solving abilities. Reliability and punctuality are also important for this overnight role.