AltScore

AltScore is a financial services company with 11-50 employees. Currently, AltScore is hiring for three remote positions. AltScore has three open positions: * **Support Engineer:** This remote role requires a Support Engineer to diagnose, troubleshoot, and resolve customer-reported issues. Responsibilities include managing the customer support ticketing system, collaborating with internal teams, assisting with platform integration, and maintaining customer-facing documentation. Requirements include 1+ year of experience in a technical support, integrator, or engineering role, strong knowledge of APIs and RESTful services, proficiency in Python, and excellent communication skills in English and Spanish. The salary range is $1,000 - $1,500 USD per month. * **Customer Success Manager (Enterprise / AR):** This remote position involves owning the entire customer lifecycle, driving Net Dollar Retention (NDR) growth, acting as the voice of the customer, and building relationships. Requirements include 3+ years of experience in Customer Success, Account Management, or Consulting, technical fluency with API-based products, and fluency in both Spanish and English. The salary range is $3,000 - $5,000 USD per month. * **Business Development Representative:** This remote role focuses on identifying, engaging, and qualifying potential customers. Responsibilities include conducting outreach, qualifying leads, and scheduling meetings. Requirements include 2+ years of experience in a sales or customer-facing role, excellent communication skills in English and Spanish, and experience using CRM tools. The salary range is $1,000 - $2,000 USD per month plus commissions. The technology stack for these roles includes technical support, APIs, RESTful services, systems integration, Python, HTML, CSS, JavaScript, SQL, NoSQL, ticketing systems, problem-solving, analytical skills, communication skills, cloud platforms, Docker, customer success, account management, consulting, technical fluency, bilingual proficiency, owner mentality, data-driven mindset, problem-solving grit, lending infrastructure, HubSpot, NDR growth, customer advocacy, strategic insights, cross-functional collaboration, relationship architecture, process scaling, sales, business development, customer engagement, lead qualification, CRM tools, outbound sales strategies, time management, proactive mindset, relationship building, persistence, learning, Fintech, and SaaS. AltScore is a fully remote company. All positions offer remote work, and employees must work in the Americas timezone. Here are some frequently asked questions about working at AltScore: 1. **What benefits does AltScore offer?** AltScore offers a base salary, performance bonuses based on agreed KPIs, unlimited PTO (with an expectation of taking at least 3-4 weeks off per year), and an Employee Stock Ownership Plan (ESOP) for all employees. 2. **What are the salary ranges for the available positions?** The Support Engineer role offers a salary of $1,000 - $1,500 USD per month. The Customer Success Manager role offers a salary of $3,000 - $5,000 USD per month. The Business Development Representative role offers a salary of $1,000 - $2,000 USD per month plus commissions. 3. **Are the available positions remote?** Yes, all three open positions are fully remote. 4. **In which timezone should I work if I join AltScore?** Employees must work in the Americas timezone. 5. **What are the key requirements for the Business Development Representative role?** The requirements include 2+ years of experience in sales or a customer-facing role, excellent communication skills in English and Spanish, experience using CRM tools (HubSpot, Salesforce, or similar), and strong outbound sales strategies. 6. **What is the experience requirement for the Customer Success Manager role?** The Customer Success Manager role requires 3+ years of experience in Customer Success, Account Management, or Consulting, ideally within Enterprise SaaS or Fintech.