A-Tech Commercial Parts and Service

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A-Tech Commercial Parts and Service is a leader in the commercial food equipment repair business, serving Connecticut and Western Massachusetts for over 30 years. Their technicians provide repair, preventive maintenance, and warranty service to restaurants, schools, hotels, hospitals, and other hospitality businesses. A-Tech Commercial Parts and Service is currently hiring for three on-site positions in Windsor, CT: * **Service Support Specialist:** This full-time position requires the individual to support multiple departments and ensure customer satisfaction. Key responsibilities include managing incoming calls, assisting dispatch, creating work orders, maintaining accurate billing notes, inputting new equipment data, preparing and processing customer billing, completing administrative tasks, addressing customer inquiries, developing customer and internal team relationships, and supporting estimate preparation and general service documentation. Candidates should have previous billing and/or customer service experience, strong attention to detail, excellent organizational skills, proficiency in Microsoft Office Suite (Excel, Word, Outlook), the ability to prioritize and manage multiple projects effectively, be self-motivated, adaptable, and capable of thriving in a fast-paced setting. Strong written and verbal communication and problem-solving skills are required. The role also involves collaborating with the team, contributing to a positive office environment, and supporting the Branch Manager. The pay is up to $25/hour, based on experience. Benefits include medical, dental, vision, life, and disability coverage; a 401(k) program with company match; and paid time off. * **COMMERCIAL COOKING TECHNICIAN:** This on-site role involves diagnosing, repairing, and maintaining commercial kitchen equipment. The technician will perform preventative maintenance and respond to emergency service calls. This role requires installing, troubleshooting, diagnosing, and repairing commercial kitchen equipment. The technician must provide excellent customer service, complete service calls promptly, identify new customer opportunities, participate in after-hours and weekend on-call schedules, and maintain the service vehicle. Candidates must have a minimum of three years of experience in commercial kitchen repair or equivalent military technical roles, along with electrical, electronic, and mechanical skills. The position offers a sign-on bonus of up to $5,000 for qualifying technicians and a pay range of $25.00-$50.00+ per hour, based on experience. Benefits include a company vehicle and cell phone, medical, dental, vision, and life insurance, paid time off, a 401k with company match, and technical training opportunities. * **Commercial Refrigeration Technician:** This on-site position focuses on diagnosing, repairing, and maintaining commercial refrigeration and HVAC equipment at customer locations. This role also performs preventative maintenance and responds to emergency service calls. This position requires installing, troubleshooting, diagnosing, and repairing commercial refrigeration and HVAC equipment. The technician must provide excellent customer service, complete service calls promptly, identify new customer opportunities, participate in after-hours and weekend on-call schedules, and maintain the service vehicle. The role requires a minimum of three years of prior experience in commercial kitchen repair or equivalent military technical roles, as well as electrical, electronic, and mechanical skills. The candidate needs excellent customer communication skills. The candidate must also possess an EPA Universal Certification. The pay range is $25.00 to $50.00+ per hour, based on experience. Benefits include a company vehicle and cell phone, medical, dental, vision, and life insurance, paid time off, a 401k with company match, and technical training opportunities. The technology stacks for these positions include: billing, customer service, attention to detail, organizational skills, Microsoft Office Suite, project management, self-motivation, adaptability, communication skills, problem-solving skills, and a team-oriented approach. Additionally, diagnosing, repairing, and maintaining commercial kitchen and refrigeration equipment, troubleshooting, preventative maintenance, and HVAC equipment are part of the technology stack for the technician positions. All three positions are on-site in Windsor, CT. The Service Support Specialist position is primarily office-based with occasional light lifting, while the Commercial Cooking Technician and Commercial Refrigeration Technician roles involve working at customer locations. 1. **Where are the available positions located?** The open positions are all located in Windsor, CT. 2. **What are the remote work policies?** All three positions are on-site. 3. **What benefits are offered?** Benefits include medical, dental, vision, and life insurance; a 401(k) program with company match; and paid time off for all three positions. The technician positions offer a company vehicle and cell phone. 4. **What are the key responsibilities of the Service Support Specialist?** The Service Support Specialist manages calls, assists dispatch, creates work orders, handles billing, completes administrative tasks, addresses customer inquiries, supports estimate preparation, and collaborates with the team. 5. **What skills are required for the Commercial Cooking Technician and Commercial Refrigeration Technician roles?** Candidates should have a minimum of three years of experience in commercial kitchen repair or equivalent military technical roles, possess electrical, electronic, and mechanical skills, and demonstrate excellent customer communication skills. The Commercial Refrigeration Technician requires an EPA Universal Certification. 6. **What is the pay range for the technician positions?** The pay range for both the Commercial Cooking Technician and Commercial Refrigeration Technician roles is $25.00 to $50.00+ per hour, based on experience. 7. **What certifications are preferred, but not required, for the technician positions?** CFESA certifications are preferred.