1 Alpha Consulting

Business Consulting and Services1 employeeWebsite

3

Open Roles

1 Alpha Consulting is a business consulting and services company with one employee. Currently, the company is hiring for three open positions. 1 Alpha Consulting is currently seeking to fill three roles within the Pennsylvania Independent Enrollment Broker program under Maximus operations. All positions are with 360 Management LLC, which is partnered with 1 Alpha Consulting. The available positions include: * **Customer Service Representative:** This remote position requires candidates to live in Pennsylvania. Responsibilities include providing information about waiver programs, conducting eligibility screenings, scheduling appointments, and documenting applicant interactions. The work hours are 9:30 am – 6:00 pm, Monday-Friday, with two weeks of training from 8:30 am – 5:00 pm. The hourly rate is $15.75/hr. * **Bilingual Customer Service Representative:** This remote position also requires Pennsylvania residency. Candidates must be proficient in both Spanish and English. The role involves responding to calls and emails in both languages, providing information, conducting eligibility screenings, and documenting customer interactions. Training is four weeks from 8:30 am – 5:00 pm. Work hours are 9:30 am – 6:00 pm, Monday-Friday. The hourly rate is $16.75/hr. * **Enrollment Case Manager:** This on-site, field-based role is located in Armstrong County, Pennsylvania, and requires residence within the county. The Enrollment Case Manager will conduct in-home intake visits, facilitate eligibility determinations, and connect applicants to essential care services. The work hours are 8:30 am – 5:00 pm. The salary range is $20.50 - $21.50 per hour with mileage and expenses fully reimbursed. The positions utilize a variety of technologies and skills, including: * Customer Service, * Communication, * Multitasking, * Documentation, * Confidentiality, * Problem Solving, * Collaboration, * Healthcare Knowledge, * Medicaid Knowledge, * Call Center Experience, * Computer Skills, * Professional Etiquette, * Eligibility Screening, * Scheduling, * Record Keeping, * Sensitivity, * Organizational Skills, * Empathy, * Cultural Sensitivity, * Data Entry, * Appointment Scheduling, * Compassionate Guidance, * Knowledge of Waiver Programs, * Multitasking, * Professionalism, * Technical Literacy * Microsoft Office * Electronic documentation systems 1 Alpha Consulting's customer service positions are remote, requiring applicants to live in Pennsylvania. The Enrollment Case Manager role is on-site, requiring candidates to work in Armstrong County, Pennsylvania. Here are some frequently asked questions about the available positions at 1 Alpha Consulting (partnered with 360 Management LLC): 1. **What are the work hours for the Customer Service Representative roles?** The work hours are 9:30 am – 6:00 pm, Monday-Friday. 2. **What is the training schedule for the Customer Service Representative roles?** The training schedule is from 8:30 am – 5:00 pm for two weeks for the Customer Service Representative and four weeks for the Bilingual Customer Service Representative. 3. **Where is the Enrollment Case Manager position located?** The Enrollment Case Manager position is located in Armstrong County, Pennsylvania. 4. **What is the pay for the Customer Service Representative and Bilingual Customer Service Representative positions?** The pay is $15.75/hr for Customer Service Representative and $16.75/hr for Bilingual Customer Service Representative. 5. **What are the required qualifications for the Enrollment Case Manager?** A Bachelor's degree with at least 12 credits in Sociology, Psychology, Social Welfare, or any Human Services or Social Science field and at least one year of experience in social work, case management, or client assessment. 6. **Are staffing agencies or recruiters accepted for applications?** No, only direct applicants will be considered. 7. **What are some of the benefits of working at 360 Management LLC?** Eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday.