Seattle, Washington, United States · Remote Solely
Client Success Manager, eCommerce Location: US or Canada (Remote) Travel: 25% Level: Individual Contributor (No People Management) We are seeking a Client Success Manager at ProductWind who is passionate about driving me…
Skills: Client Success, Account Management, eCommerce, Campaign Management, Communication
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Own the client relationship post-sale, guiding customers through onboarding, adoption, and long-term growth. Manage the full account lifecycle, including renewals, upsells, and recovery plans for at-risk clients.
Candidates should have 3+ years of experience in client success or account management, with a proven track record in managing a book of business. Familiarity with eCommerce advertising strategies and hands-on experience with marketplaces like Amazon is preferred.
Location: US or Canada (Remote)
Travel: 25%
Level: Individual Contributor (No People Management)
We are seeking a Client Success Manager at ProductWind who is passionate about driving measurable client outcomes in the eCommerce space. In this role, you will own the client relationship post-sale, guiding customers through onboarding, adoption, and long-term growth. You are equally responsible for the commercial health of your portfolio including renewals, upsells, and expansion. When a client is ready to grow, you will own that conversation. When a client is at risk, you will own the recovery. You are responsible for the full account lifecycle. You will act as a trusted advisor, helping brands and agencies succeed on marketplaces such as Amazon, Walmart, and Target, while leveraging ProductWind’s platform to optimize creator campaigns that drive eCommerce goals. This is a full-time, permanent position that can be done remotely from anywhere in the US or Canada.
Own the client relationship
customers.
time-to-value.
opportunities.
product experts.
campaign performance.
innovation.
marketplace ecosystems, with prior hands-on campaign execution experience a strong plus.
recommendations.
ProductWind is an inclusive and diversity-friendly employer. We value difference, promote equality, and challenge discrimination. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, color, ethnicity, gender, gender identity, religion, sexual orientation, age, veteran status, or other protected categories.
Market to the Retailer algorithm. Boost organic and paid rankings. Improve retail media efficiency.
Retailers are becoming more and more algorithmically driven. ProductWind markets to the algorithm, sending in the signals it loves. The result is the algorithm loves your product - boosting it's organic rank and sponsored rank. Retail media dollars become more effective and efficient. Share of voice jumps. And the flywheel begins spinning in your favor. ProductWind represents a new form of advertising opportunity for consumer brands who are in search of new or differentiated advertising options that can compliment their existing retail media strategy.
Offices: Bellevue, WA 98052, US
View all jobs at ProductWindMarket to the Retailer algorithm. Boost organic and paid rankings. Improve retail media efficiency.
Retailers are becoming more and more algorithmically driven. ProductWind markets to the algorithm, sending in the signals it loves. The result is the algorithm loves your product - boosting it's organic rank and sponsored rank. Retail media dollars become more effective and efficient. Share of voice jumps. And the flywheel begins spinning in your favor. ProductWind represents a new form of advertising opportunity for consumer brands who are in search of new or differentiated advertising options that can compliment their existing retail media strategy.
Offices: Bellevue, WA 98052, US
View all jobs at ProductWind