Would you love to be an integral part of a fast-paced, growing, small team? Love all-things sports and TCG? We'd love to hear from you. Company Background: Refractors, Inc. is a multi-brand sports trading card & memorabi…
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Full-time
bachelor degree
Posted 3d ago
~40 hrs/week
Responsibilities
The associate will manage retail shifts, providing expert customer service and product knowledge regarding sports and trading cards. Responsibilities include operating the POS system, managing store stock, and assisting with daily business operations.
Requirements
Candidates must have at least 2 years of professional experience and strong knowledge of the sports and trading card hobby. A valid US driver's license and English fluency are required, while a bachelor's degree is preferred.
Full job description
Would you love to be an integral part of a fast-paced, growing, small team? Love all-things sports and TCG? We'd love to hear from you.
Company Background:
Refractors, Inc. is a multi-brand sports trading card & memorabilia services company. We provide services to sports card collectors, hobbyists & investors in multiple aspects of the collectibles industry. Our retail store (Midwest Cards) serves the public in the entertainment hub for Columbus sports arenas. The office and shop are located in the Arena District, near the Nationwide Arena, the new Crew Stadium, and Huntington Park.
Job Description:
The Card Store Retail Associate will be responsible for working retail shifts (day, evening, and weekends) at the card shop. Knowledge of sports & collectible trading cards is a must as our staff must be able to help with customer questions ranging from finding the right product for their needs, or reviewing their collections to find cards we may want to trade for or purchase.
Duties & Responsibilities:
Customer service & sharing product knowledge
Usage of Clover POS (point of sale) & laptop computer
Assist with store operations
Stocking & retail operations
Occasional assignments needed to help the business on a daily basis to maintain operations and serve our customers.
Skills & Experience:
Strong knowledge of sports and/or trading cards hobby
Ability to work on your own by taking direction or key-action items from a manager and then breaking work into executable steps, and accomplishing that work in a timely manner
Confident in-person customer service experience
Understanding of e-commerce marketplace platforms is preferred, such as BigCommerce, eBay, Shipstation & Netsuite.
An understanding, following and passion for professional sports is preferred.
Experience with Apple (laptop) products
Knowledge of TCG cards is a plus
Expectations:
Weekday card shop shifts may vary based on staffing needs, but will be communicated in advance: Assigned shifts will be Monday - Friday, between 10am - 10pm EST
Weekend card shop shifts may vary based on staffing needs, but will be communicated in advance: Assigned shifts will be on Saturdays and Sundays, between 10am - 10pm EST
Education, Qualifications, Language:
Valid US Driver's License
2+ Years of professional work experience
Bachelor's degree or additional professional experience preferred
Midwest Cards brings a modern approach to trading cards. Built by collectors and investors, we’re here to make the hobby more exciting, inclusive, and informed.
Our Mission
To evolve the card collecting experience through knowledge and exceptional service.
Our Values
Informed. Inclusive. Trustworthy. Innovative. Helpful.
The Midwest Way
We combine Midwest hospitality with fresh energy, offering premium products, expert insights, and superior service.
The Experience
Enjoy a clean, modern shop designed for all ages, featuring sealed wax, packs, and display cases filled with professionally graded cards from top sports and trading card games. Our knowledgeable staff is always ready to help.
Elite Customer Service
Our team of collectors helps you find the cards and boxes you want—online or in-store—delivering a best-in-class experience from browsing to unboxing.
ADDRESS: 401 N Front St #95, Columbus, OH 43215
HOURS:
Sunday: 10 AM - 5 PM
Monday - Thursday: 11 AM - 8 PM
Friday: 11 AM - 10 PM
Saturday: 10 AM - 10 PM
Offices: 401 N Front St, 95, Columbus, Ohio 43215, US
Midwest Cards brings a modern approach to trading cards. Built by collectors and investors, we’re here to make the hobby more exciting, inclusive, and informed.
Our Mission
To evolve the card collecting experience through knowledge and exceptional service.
Our Values
Informed. Inclusive. Trustworthy. Innovative. Helpful.
The Midwest Way
We combine Midwest hospitality with fresh energy, offering premium products, expert insights, and superior service.
The Experience
Enjoy a clean, modern shop designed for all ages, featuring sealed wax, packs, and display cases filled with professionally graded cards from top sports and trading card games. Our knowledgeable staff is always ready to help.
Elite Customer Service
Our team of collectors helps you find the cards and boxes you want—online or in-store—delivering a best-in-class experience from browsing to unboxing.
ADDRESS: 401 N Front St #95, Columbus, OH 43215
HOURS:
Sunday: 10 AM - 5 PM
Monday - Thursday: 11 AM - 8 PM
Friday: 11 AM - 10 PM
Saturday: 10 AM - 10 PM
Offices: 401 N Front St, 95, Columbus, Ohio 43215, US