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Full-time
bachelor degree
On-site Gym, On-site Clinic, Ultramodern Work Environment
Posted 9h ago
~40 hrs/week
Responsibilities
The role involves setting up and maintaining new accounts, processing change requests, and resolving customer inquiries via Zendesk and phone. It also includes managing property lists, handling ProCard requests, and supporting audits through data entry and clerical tasks.
Requirements
Candidates must have a Bachelor's degree and 3 to 5 years of experience, specifically including 2 to 3 years in Order-to-Cash (O2C) with Customer Master Data. Strong customer service skills and proficiency in accounts receivable and credit processing are required.
Full job description
Innovate in Bengaluru
This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
About Lowe’s
Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India
About the Team
Lowe’s Pro Supply is a wholly owned subsidiary of Lowe’s Companies Inc primarily focused on serving the multi-family property management industry with maintenance, repair, and operating supplies. The business is experiencing rapid expansion and we are seeking an Account Service Representative.
Job Summary:
The Accounts Service Representative must possess strong customer service skills and a good working knowledge of credit and accounts receivable. Knowledge includes, but not limited to processing credit applications, setting up accounts and maintaining account records. Strong organizational skills will be required to manage the flow of activities, tickets, property lists and credit applications.
Roles & Responsibilities:
Core Responsibilities:
Essential Duties and Responsibilities:
Set up new accounts
Process account change requests
Responsible for responding to all inquiries within a turnaround time of 24 hours
Generate, assign, maintain, manage and resolve all Zendesk tickets
Answer incoming calls
Handle returned mail Scanning
Review/Approve ProCard Requests
Review and maintain property list as they are provided
Maintain strong communication with Outside sales reps, Customer Service and Management
Assist with audits
Handle data entry and general clerical tasks
Years of Experience:
Maximum 3 to 5 years of experience With 2 to 3 years in O2C with Customer Master Data is a must.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Offices: 1000 Lowes Blvd, Mooresville, NC 28117, US
Home Improvementretailhome and gardenand DIYHome ImprovementEmploymentHardwareRetailCareer PlanningManufacturing
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Offices: 1000 Lowes Blvd, Mooresville, NC 28117, US
Home Improvementretailhome and gardenand DIYHome ImprovementEmploymentHardwareRetailCareer PlanningManufacturing