Laval, Quebec, Canada · Remote OK
Company:Driven Brands Driven Brands est la plus grande entreprise de services automobiles en Amérique du Nord, avec un portefeuille de marques iconiques telles que Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1…
Skills: Customer Service, Call Center Operations, Insurance Claims Handling, Bilingualism, French Proficiency
Harlingen, Texas, United States · On-site
Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, …
Skills: Leadership, Recruiting, Interviewing, Onboarding, Employee Training
North Carolina, United States · Remote OK
$7/hr–$30/hr
Company:Driven Brands The Automotive Training Institute (ATI), the largest coaching and training company for Owners of Independent Repair Shops in the US and Canada. With over 1700 shops actively engaged in our program, …
Skills: Outbound Calling, Lead Qualification, CRM Software, Objection Handling, Persuasive Communication
Ohio, United States · On-site
$65k–$117k/yr
Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, …
Skills: Multi-unit Management, Leadership, Financial Analysis, Operational Efficiency, Customer Service Management
Laval, Quebec, Canada · Remote OK
Company:Driven Brands Driven Brands est la plus grande entreprise de services automobiles en Amérique du Nord, avec un portefeuille de marques iconiques telles que Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1…
Skills: Customer Service, Call Center Operations, Insurance Claims Processing, Bilingualism (English/French), Computer Proficiency
Cleves, Ohio, United States · On-site
$44k–$72k/yr
Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, …
Skills: Leadership, Recruiting, Onboarding, Payroll Management, Inventory Control
Phoenix, Arizona, United States · On-site
$15/hr–$18/hr
Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, …
Skills: Customer Service, Leadership, Shop Management, Oil Change, Inventory Management
Laval, Quebec, Canada · Remote OK
Company:Driven Brands Driven Brands est la plus grande entreprise de services automobiles en Amérique du Nord, avec un portefeuille de marques iconiques telles que Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1…
Skills: Customer Service, Call Center Operations, Insurance Claims Processing, Bilingualism, English Proficiency
Macon, Georgia, United States · On-site
$15/hr–$18/hr
Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, …
Skills: Customer Service, Leadership, Shop Management, Oil Change, Inventory Management
Tulsa, Oklahoma, United States · On-site
Company:Auto Glass Now Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer exper…
Skills: Auto Glass Installation, ADAS Calibration, Glass Chip Repair, Customer Service, Technical Specification Reading
Jacksonville, Arkansas, United States · On-site
Company:Auto Glass Now Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer exper…
Skills: Auto Glass Installation, ADAS Calibration, Glass Chip Repair, Customer Service, Technical Specification Reading
Riverview, Florida, United States · On-site
Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, …
Skills: Oil Change, Lube Technician, Vehicle Maintenance, Customer Service, Fluid Inspection
Corpus Christi, Texas, United States · On-site
$15/hr–$18/hr
Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, …
Skills: Customer Service, Leadership, Shop Management, Oil Change, Inventory Management
Charlotte, North Carolina, United States · Hybrid
Company:Driven Brands Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Gl…
Skills: Financial Modeling, Budgeting, Forecasting, KPI Monitoring, ROI Analysis
Riverside, Ohio, United States · On-site
$13/hr–$19/hr
Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, …
Skills: Customer Service, Leadership, Oil Change, Inventory Management, Employee Training
Tomball, Texas, United States · On-site
Company:Auto Glass Now Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer exper…
Skills: Auto Glass Installation, ADAS Calibration, Glass Repair, Customer Service, Technical Specification Reading
San Antonio, Texas, United States · On-site
$15/hr–$18/hr
Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, …
Skills: Customer Service, Leadership, Shop Management, Oil Change, Inventory Management
Dayton, Ohio, United States · On-site
$13/hr–$19/hr
Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, …
Skills: Customer Service, Leadership, Inventory Management, Oil Change, Payment Processing
Live Oak, Florida, United States · On-site
$15/hr–$18/hr
Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, …
Skills: Customer Service, Leadership, Shop Management, Oil Change, Inventory Management
Sachse, Texas, United States · On-site
$15/hr–$18/hr
Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, …
Skills: Customer Service, Leadership, Shop Management, Oil Change, Inventory Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The representative handles calls regarding automotive glass insurance claims while maintaining high quality standards. They use scripts and systems to assist customers with concerns and recommend appropriate solutions.
Candidates should have at least one year of customer service or call center experience, preferably in insurance, and be bilingual in French and English. Must be a resident of Greater Montreal with legal authorization to work in Canada.
Driven Brands est la plus grande entreprise de services automobiles en Amérique du Nord, avec un portefeuille de marques iconiques telles que Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now® et CARSTAR®. Notre vision est d’alimenter la poursuite grâce à une expérience d’entretien automobile simple, pratique et fiable.
Basée à Charlotte, en Caroline du Nord, Driven Brands est bien plus qu’un lieu de travail. C’est un tremplin
Chaque jour, nous alimentons la poursuite — pour nos clients en quête des moments de la vie, pour nos franchisé(e)s qui bâtissent des héritages durables, et pour chaque membre de notre équipe alors que nous évoluons, menons et réussissons ensemble.
Nous croyons qu’il faut être fier(e) de son rendement. Nous l’assumons. Nous sommes présents les uns pour les autres et pour nos communautés.
Nous sommes là les uns pour les autres — et c’est ainsi que nous avançons, accélérons et réussissons ensemble.
Sous la supervision de son chef d’équipe, le/la titulaire du poste réponds aux appels liés aux réclamations d’assurance (bris de vitres automobiles) en respectant les hauts standards de qualité de notre organisation. En utilisant les scripts et les systèmes à sa disposition, il/elle assiste les clients avec leurs questions et préoccupations et recommande les solutions appropriées à leurs besoins.
1+ expérience en centre d`appels / service à la clientèle est un atout
Une expérience en Assurances constitue un atout important
Bilingue (Français ET anglais de niveau intermédiaire/avancé)
Aisance à naviguer entre différentes applications informatiques
Autorisation de travailler légalement au Canada
Résident(e) du Grand Montréal
Flexible pour travailler sur horaires variables dans les plages suivantes : L-V entre 7h-21h, Samedi 8h-17h
Travail 100% à distance par la suite avec le soutien continu d’une équipe professionnelle et inspirante
Salaire de base + Bonus de performance
Possibilité d’extension / permanence au-delà du mandat (à déterminer)
Travail à distance après la formation complétée
Under the supervision of the Team Lead, the Customer Service Representative responds to calls related to insurance claims (automotive glass breakage) while maintaining the highest quality standards of our organization. Using the scripts and systems available to them, they assist customers with their questions and concerns and recommend solutions according to their needs.
1+ yrs of experience in a call center/customer service capacity
Experience with insurance claims or insurance companies is a big plus
Proficient in English and French (written and spoken)
Comfortable using different computer systems and platforms
Legal Work Authorization in Canada
Resident of the Greater Montreal area
Available to work variable hours including Monday-Friday 7am-9am and Saturday 8am-5pm
Full paid, in-person training (12 days full-time at our Laval office)
100% remote work after training and the support of a professional and inspiring team
Base hourly rate + performance bonus
Possibility of extension/permanent hire beyond initial contract
#LI-AS1
#DBCORP
#REMOTE
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, and CARSTAR®. Driven Brands has approximately 4,800 locations across the U.S. and 13 other countries, and services tens of millions of vehicles annually.
Offices: 440 South Church Street, Suite 700, Charlotte, NC 28202, US
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, and CARSTAR®. Driven Brands has approximately 4,800 locations across the U.S. and 13 other countries, and services tens of millions of vehicles annually.
Offices: 440 South Church Street, Suite 700, Charlotte, NC 28202, US
