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COGNET HR SOLUTIONS PRIVATE LIMITED logoCOGNET HR SOLUTIONS PRIVATE LIMITED

Payroll Operations & Client Support Specialist

Chennai, Tamil Nadu, India · On-site

Senior

Payroll Operations & Client Support Specialist Department: Implementation & Operations Location: Chennai Shift: US Shift (6:30 PM - 3:30 AM) Experience: 3–7 Years Role Summary We are looking for a client-facing Payroll O…

Skills: US Payroll Operations, Client Support, Stakeholder Management, Analytical Thinking, Troubleshooting

COGNET HR SOLUTIONS PRIVATE LIMITED logo

Payroll Operations & Client Support Specialist

COGNET HR SOLUTIONS PRIVATE LIMITED

Chennai, Tamil Nadu, India • On-site

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Senior

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  • Full-time
  • Two-way Cab Facility, Group Health Insurance, Group Accident Insurance
  • Posted 27d ago
  • ~40 hrs/week

Responsibilities

Manage client-facing payroll operations, including query resolution, operational reporting, and post-go-live support. Coordinate with cross-functional teams to ensure SLA adherence and maintain process documentation.

Requirements

Requires 3-7 years of experience in US Payroll or HR operations with advanced Excel skills. Candidates must be comfortable in client-facing roles and capable of working US shifts independently.

Full job description

Payroll Operations & Client Support Specialist

Department: Implementation & Operations
Location: Chennai
Shift: US Shift (6:30 PM - 3:30 AM)
Experience: 3–7 Years

Role Summary

We are looking for a client-facing Payroll Operations & Client Support Specialist to manage payroll support, operational reporting, issue resolution, and post-go-live client support activities. The ideal candidate should possess strong payroll operations knowledge, analytical skills, stakeholder management capability, and the ability to independently manage operational scenarios in a fast-paced environment.

Key Responsibilities

  • Handle client-facing payroll and operational support activities
  • Manage payroll queries, escalations, issue resolution, and follow-ups
  • Troubleshoot operational and system-related issues independently
  • Participate in client calls, governance meetings, and status reviews
  • Prepare operational reports, dashboards, reconciliations, and validations
  • Analyze payroll data for discrepancies and process improvements
  • Coordinate with payroll, implementation, tax, and support teams
  • Ensure SLA/TAT adherence with proactive client communication
  • Support onboarding, implementation transition, and post-go-live stabilization
  • Maintain SOPs, trackers, process documentation, and reporting standards

Desired Skill Sets (Important)

  • Strong experience in US Payroll Operations / HR Operations / Client Support
  • Excellent client communication & stakeholder management skills
  • Strong analytical thinking & troubleshooting capability
  • Advanced Excel expertise:
    • Pivot Tables
    • VLOOKUP/XLOOKUP
    • Formulas & Reconciliation
    • Data Validation & Reporting
  • Ability to independently manage escalations and operational scenarios
  • Experience handling dashboards, trackers, and operational reporting
  • Quick learner with strong process absorption capability
  • Exposure to payroll platforms preferred:
    • Worklio
    • PrismHR
    • iSolved
    • ADP
    • Workday or similar systems


Requirements

Preferred Profile

  • Strong ownership and accountability mindset
  • Comfortable in client-facing operational discussions
  • Ability to work independently in fast-paced environments
  • Exposure to implementation support or onboarding coordination is an added advantage


Benefits

Two-way cab facility
GHI and GAI

Related keywords

US PayrollHR OperationsClient SupportBPOWorklioPrismHRiSolvedADPWorkdaySOPSLATATReconciliationsDashboardsImplementation SupportOnboarding

About COGNET HR SOLUTIONS PRIVATE LIMITED

LinkedIn
Company size
29 employees
Headquarters
CHENNAI, Tamil Nadu
LinkedIn followers
374

Offices: No.32, MTH ROAD AMBATTUR INDUSTRIAL ESTATE, CHENNAI, Tamil Nadu 600098, IN

View all jobs at COGNET HR SOLUTIONS PRIVATE LIMITED

About COGNET HR SOLUTIONS PRIVATE LIMITED

LinkedIn
Company size
29 employees
Headquarters
CHENNAI, Tamil Nadu
LinkedIn followers
374

Offices: No.32, MTH ROAD AMBATTUR INDUSTRIAL ESTATE, CHENNAI, Tamil Nadu 600098, IN

View all jobs at COGNET HR SOLUTIONS PRIVATE LIMITED
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