The role involves serving as the central point of contact for customers in the DACH market across the full customer lifecycle, from onboarding to ongoing success, ensuring they get the most out of Superchat. This on-site, full-time position requires a deep technical understanding of the product and empathetic, expert guidance on features, updates, and goal attainment. The candidate will actively collect feedback, understand how customers use the product, and proactively contribute to the ongoing development of the software. They will collaborate on cross-team projects to elevate the overall Customer Experience and work with a team of 16+ colleagues to celebrate successes and find solutions with customers. The role demands fluent German and a proactive, customer-centric mindset.