Customer Success Manager | DACH Market (m/w/d)

Join Superchat's Customer Success team to drive adoption and long-term value for customers in the DACH market; you’ll help customers succeed with our SaaS product by owning onboarding, ongoing support, and feedback loops. This role sits on-site with a collaborative, cross-functional team and matters because customer success directly informs product improvements and retention.

What you'll do

• Serve as the central technical point of contact for customers across the entire customer lifecycle.
• Own onboarding and guide customers to successfully adopt Superchat and resolve challenges.
• Advise customers empathetically and with expertise on new features, product updates, and goal achievement.
• Proactively identify solutions and celebrate customer successes to strengthen relationships.
• Understand customer usage patterns, collect feedback, and contribute to the product’s evolution.
• Collaborate on cross-team projects to elevate the overall customer experience.

What Superchat is looking for

• 1–2 years of experience in Customer Success, Sales, Account Management, or a comparable role, ideally in a SaaS environment.
• Fluent German at native or near-native level and very good English skills.
• Ability and willingness to work on-site and full-time.
• Strong curiosity for technology and readiness to experiment with new tools and systems.
• Structured work style with high ownership and strong organizational skills.
• High motivation to drive impact, take ownership, and contribute to Superchat’s long-term success.
• Solid analytical and critical thinking skills to assess complex situations and make informed decisions.