Senior Product Manager

As a Senior Product Manager, you will create industry-leading digital products that prove telehealth to be the best way to treat opioid use disorder! You will be shaping our product strategy, aligning stakeholders, and shipping valuable digital products. You will be a leader on one of our product teams and will work cross-functionally with patients, clinicians, operators, marketers, billers, and more (this role is perfect if you want to fully immerse in technology-enabled, healthcare services). Together, you will facilitate collaboration among these stakeholders to identify problems and explore solutions in an iterative way. You will work across the business to solicit great product concepts, collaborate with engineering, product design, and other areas, prioritize work, and communicate effectively to ensure timely and reliable delivery of projects. Ultimately, you will ensure a delightful and people-centered user experience, compliant with industry standards, that meets customer needs and achieves Ophelia’s goals.

To date, we have built a portfolio of bespoke patient and clinical applications, bespoke billing and clinical data services, and commercial integrations, all of which have been core to achieving our goals. Looking forward, our technology roadmap is rich with innovative opportunities across paid-digital, B2B, and peer-led growth, new clinical services, applications of AI for clinicians and Care Coordinators, and a whole lot more. Together, we will build awesome products while we embark towards profitability, our next milestone.

Our Technology team today is small but mighty and works in close collaboration across software engineering, product design, and data. We use an agile approach rooted in the principles of the Agile Manifesto, with a robust design system well integrated across our team and products. Our product suite includes a custom-built EMR platform for our clinical organization and a patient portal, alongside numerous interaction modes (including text messaging, video conferencing, and third-party software) in our complete product system.

In this fully remote role, you will report to our Chief Technology Officer and be a peer to a Principal Product Manager. Together, we’ll help hard-to-reach people treat their opioid dependence. You may not have experience in this treatment area, but ideally, you’ll have knowledge of the healthcare space, including understanding health outcomes and benchmarks, systems, and regulatory compliance (HIPAA).

Responsibilities:

Own, develop, and implement a digital product strategy for your squad, co-leading a product team along with engineering and product design to deliver value and learn from experiments; we use a triadic leadership model. Translate business goals into product strategy and track associated metrics to determine success.

Develop strong relationships with stakeholders ranging from executives to individual contributors.

Study and share outcomes and learnings. Push forward with experiments and use appropriate statistical rigor.

Work across the business to solicit great product concepts, collaborate with engineering, product design, and other areas, prioritize work, and communicate around the work. Ensure timely and reliable delivery of those projects.

Champion and develop the product roadmap, capturing high level concepts and improvements into the future. Share it broadly.

Ensure people-centered focus through excellent user experience to meet customer needs through user research, feedback, data, and continuous improvement.

Stay current with industry trends, emerging technologies, and best practices to drive innovation and excellence in our digital products. Network frequently beyond Ophelia and share learnings with the team.