The company values kind and ambitious colleagues who enjoy learning from and helping each other and tackle interesting problems.
Customer Success Manager
San Francisco +1 · Hybrid$98k – $164k + EquityNo Visa Sponsorship
About this role
We are looking for a Customer Success Manager with 5+ years of experience to help scale Meter's post-sales organization across a high-volume book of accounts. You'll be an early member of a lean but growing CS team, building the operational systems and processes that allow Meter to actively manage hundreds of customers — not just the top tier. This is a hybrid commercial and operational role where your impact will be felt across retention, expansion, and the foundation you lay for how CS scales.
What will you be doing?
Manage a large, diverse book of accounts across verticals (retail, logistics, healthcare, schools), proactively identifying churn risks and expansion signals
Build scalable CS processes — churn risk scoring, QBR frameworks, playbooks — to actively manage accounts that currently go unmanaged
Serve as the voice of the customer, translating recurring pain points into scoped, actionable product and engineering feedback
Drive renewals and expansion revenue, owning commercial targets with variable comp tied to attainment
Partner cross-functionally with Support, Engineering, and Marketing to improve the customer experience at scale
Key Requirements
5+ years of experience in customer success, account management, or a related post-sales role
Background in deployed hardware-as-a-service (e.g. Verkada, Samsara, Flock Safety) or a local/regional ISP — or strong CSM experience at a high-growth startup
Proven ability to manage a high-volume book of 50+ accounts with operational workflows, not purely high-touch 1:1 relationship management
Comfortable building systems and processes from scratch — this role requires operational thinking, not just relationship management
Able to work hybrid in San Francisco, 3 days per week in-office
Company at a glance
Meter is a vertically integrated infrastructure provider that builds its hardware, software, and operations to create scalable networks and reduce costs, backed by Sequoia, Sam Altman, and Lachy Groom, serving customers like Bridgewater, Lyft, and Reddit from San Francisco.
IndustryTelecommunications
Team Size51-200
WorkspaceHybrid
StageSeries C
Founded2015
Locations
Mission District, San Francisco, CA, USA ·Phoenix, AZ, USA
Investors
53 Stations ·Allen & Company ·Baillie Gifford ·General Catalyst ·J.P. Morgan ·Microsoft ·Sequoia Capital ·Tishman Speyer ·WndrCo
Top Benefits
- Meter’s in-house chef prepares fresh meals for colleagues to connect outside the structure of daily work.
Culture & values
The workspace combines office, warehouse, and QA lab in a single space, reflecting a vertically integrated operation.
The company is committed to working together in person and invests in the in-person collaboration experience.
Most employees are based in the Bay Area and work from the Mission District office in San Francisco.
The company is building for the long term and emphasizes ongoing growth, with a sense that it is just getting started.
The team is described as an incredible group of operators pursuing the biggest impact of their careers.
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