We’re looking for an Associate Full-stack Software Engineer to join our Information Systems team at MBPS. In this role, you will play a key, dynamic role in modernizing our customer interactions, helping to integrate analytics, business intelligence and AI into our decisions while providing actionable insights to stakeholders across the business.

Have the skills and experience for the job? Learn more about it below!

Position Responsibilities: 

• Design, develop, and implement user interfaces and back-end services that support AI chatbot functionality.
• Collaborate with cross-functional teams, including developers, designers, product managers, and AI/NLP specialists, to ensure successful chatbot implementation
• Leverage natural language processing (NLP) libraries and services to improve chatbot understanding and generate contextual responses
• Implement conversation flows, logic, and state management for chatbot interactions
• Optimize chatbot performance, scalability, and cross-browser compatibility
• Develop, maintain, and optimize Power BI dashboards that provide insights into chatbot performance, user interactions, and operational metrics.
• Stay up to date with the latest front-end and back-end technologies, AI/NLP advancements, and industry best practices.
• Participate in code reviews and provide constructive feedback to improve code quality and team collaboration.
• Troubleshoot and debug issues related to chatbot integration across application components.
• Amenable to work UP Ayala Technohub (Quezon City) or Mactan Newtown (Cebu)
• Amenable to work on a hybrid set-up (3x a week onsite)
• Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)

Required Qualifications:

• College degree or equivalent IT, Computer Science Experience
• At least 1 year of IT/Computer Science Experience
• At least 1 year of hands-on development experience with Azure AI technologies, Azure Functions, SQL queries, and other components that support highly automated engineering platforms and Business teams.
• Proficiency with modern development tools and technologies such as .NET, C#, Node.js, Java, JavaScript, AngularJS, Microsoft Azure, MS Bot Framework, and Power BI.
• Ability to manage, prioritize multiple work streams in a time sensitive environment
• Strategic thinker focused on digital enhancements, AI, machine learning, and the customer.

Preferred Qualifications:

• Can translate a more complex technical problem into business terms
• Strong application development/programming skills
• Ability to quickly learn about open-source libraries
• Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution
• Work well independently as well as in team environment as situation dictates
• Strong analytical and problem-solving skills
• Effective English verbal and written communication skills. Should be able to adapt to communication style to suit different audiences.
• Ability to manage multiple projects and work under tight deadlines related to group and client needs

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid