Growth Ops Lead

Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours, not months. Teams use Listen to analyze conversations, surface themes, and make faster, smarter product decisions. Founded by serial entrepreneurs with a previous AI exit, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and multiple Sequoia-backed startups. Backed by Sequoia Capital, Conviction, AI Grant, and Pear VC. 40-person team, growing from $0 to $14M run-rate in under a year, with enterprise wins at Google, Microsoft, Nestlé, and P&G.

About the Role

Listen Labs is hiring a Growth Operations Lead to work directly with their Head of Growth and build the foundations of their growth engine. You will own the entire MarTech tooling stack, from HubSpot configuration and lead routing to lifecycle automation and multi-touch attribution. This is a zero-to-one role — you will set up core systems from scratch and scale them.

This is not a narrow execution role. You will be the person who makes marketing workflows possible, ensures clean data flows across marketing and sales, and builds the operational foundation for a company defining a new category. HubSpot is a non-negotiable. Everything else builds from there.

Key Responsibilities

• Own the marketing tech stack, evaluating, implementing, and optimizing martech tools to power automation, analytics, and experimentation

• Set up and configure HubSpot from zero, integrating with existing tools including Default (lead routing and scoring) and Loops (marketing automation)

• Ensure clean, accurate data flows across marketing and sales and implement multi-touch attribution models that accurately assess marketing performance

• Build and maintain automations, QA, and lead routing and scoring systems that power accurate and scalable campaigns across paid, email, events, and web

• Leverage AI tools like Clay and other automation platforms to accelerate prospecting, enrichment, and campaign orchestration

• Align with Growth, Sales, and Engineering on definitions, handoff processes, routing rules, and reporting

• Create the core processes, workflows, and playbooks that define marketing operations as Listen scales

30 to 90 Day Ramp

• Day 30: Deep understanding of current tech and tooling stack, HubSpot integration process underway

• Day 60: HubSpot integration largely complete, marketing automation and lead routing and scoring workflows in place

• Day 90: Lifecycle marketing automation fully dialed in, personalized, segmented, and fully ramped

Requirements

Must-Have

• 3 to 9 years of experience in B2B SaaS marketing operations, growth operations, or revenue operations

• Deep HubSpot experience, non-negotiable, must have configured and managed HubSpot end-to-end

• Salesforce or equivalent CRM experience strongly preferred

• Experience with analytics tools such as GA4, Looker, or Mode

• Highly analytical and quantitative, fluent in spreadsheets, BI tools, and attribution modeling

• Systems thinker who builds processes that scale and reduce manual work across the GTM team

• Prior experience at a B2B startup, this role does not exist in B2C

Nice-to-Have

• Experience with AI-native tools such as Clay, HeyReach, or equivalent

• Familiarity with Default or Loops

• Background at a high-growth Sequoia-backed or equivalent startup

• Experience building marketing ops infrastructure from zero to one