Technical Support Engineer (NYC)
San Francisco +2 · On-site$110k – $140k + EquityVisa sponsorship available
About this role
What we're looking for?
We’re looking for a senior, technically strong Support Engineer who has supported B2B software in fast-growing startups and can own complex customer issues end-to-end — from debugging integrations to driving product improvements. Experience experimenting with AI/LLM tooling is a plus.
What you'll do:
Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical.
Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.
Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.
Company at a glance
Kombo offers a leading global unified API that integrates HR, payroll, LMS, screening, ATS, assessment, and recruiting systems.
IndustrySaaS
Team Size51-200
WorkspaceOn-site
StageSeries A
Founded2022
Locations
San Francisco, CA, United States ·Los Angeles, CA, United States ·New York City, NY, United States
Investors
Acadian Ventures ·Volition Capital
Know someone who'd be great for this?
