Technical Support Engineer (NYC)
Full-time•on-site•New York•$110k - $140k+ Equity grants are offered in addition to the base salary.
Summary
Location
New York
Salary
$110k - $140k
Equity
Equity grants are offered in addition to the base salary.
Type
Full-time
Workplace
On-site
Experience
5+ years
Visa
Visa sponsorship available. We can help with relocation for candidates within the European Union, but we do not sponsor visas for candidates outside of the EU.
About this role
What we're looking for?
We’re looking for a senior, technically strong Support Engineer who has supported B2B software in fast-growing startups and can own complex customer issues end-to-end — from debugging integrations to driving product improvements. Experience experimenting with AI/LLM tooling is a plus.
What you'll do:
Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical.
Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.
Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.
About Kombo
Kombo is the leading global unified API for HR, LMS, Screening, ATS, and Payroll integrations. Instead of having to build and maintain many APIs themselves, Kombo's customers can integrate with Kombo's API once and offer 200+ APIs to their customers out-of-the-box.
Ready to join Kombo?
Take the next step in your career journey
Frequently Asked Questions
What does Kombo pay for a Technical Support Engineer (NYC)?
Kombo offers a competitive compensation package for the Technical Support Engineer (NYC) role. The salary range is USD 110k - 140k per year, plus Equity grants are offered in addition to the base salary. equity. Apply through Clera to learn more about the full compensation details.
What does a Technical Support Engineer (NYC) do at Kombo?
The Technical Support Engineer (NYC) role at Kombo involves What we're looking for? We’re looking for a senior, technically strong Support Engineer who has supported B2B software in fast-growing startups and can own complex customer issues end-to-end — from de...
Is the Technical Support Engineer (NYC) position at Kombo remote?
The Technical Support Engineer (NYC) position at Kombo is based in New York, United States and is on-site. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technical Support Engineer (NYC) position at Kombo?
You can apply for the Technical Support Engineer (NYC) position at Kombo directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.