Technical Account Manager

What we're looking for? (1-3 sentences)

We need someone with 3-5+ years of experience in a customer-facing B2B SaaS role (Customer Success or Technical Account Management) who has a proven track record of owning a book of business and driving expansion. You should be comfortable working with API-based or deeply technical products, navigating enterprise accounts, and handling commercial conversations like upsells and renewals. Bonus points if you have previous experience in HR/TA Tech or as a startup founder.

What you'll do:

Own the entire post-sales customer lifecycle for key accounts, from onboarding and implementation to renewals and expansion.

Take ownership of a book of business, aiming for $2-3 million ARR within your first 90 days, and drive Net Revenue Retention (NRR).

Work closely with Sales, Solutions, and Engineering teams to manage technical integrations, identify upsell opportunities, and provide structured product feedback.

Prepare and run strategic Quarterly Business Reviews (QBRs) focused on demonstrating value, increasing adoption, and aligning on roadmap.

Lead commercial discussions, including renewals, expansion proposals, and negotiations.

Help build and refine the Customer Success playbooks and processes as a foundational member of our NYC team.