
The Role
We're hiring our first US-based Solutions Engineer to own the technical relationship with customers - from first sales call through to successful implementation.
You'll be the technical expert prospects and customers rely on to understand how Kombo fits their stack, design their integration approach, and get them live. You'll work closely with our Sales team, and our CRO to close deals and with Product/Engineering to turn customer insights into product improvements.
This is a builder role. You'll help establish our US solutions team, create repeatable playbooks, and shape how we work with customers.
What You'll Do
Own the technical sales cycle
Lead discovery and demos, translating customer requirements into integration designs
Create technical proposals covering architecture, security, and implementation approach
Partner with AEs to close complex deals with engineering and executive stakeholders
Drive implementations to go-live
Own the technical relationship from POC to signed contract through production deployment
Build implementation plans, troubleshoot API issues, and unblock customers directly
Serve as the escalation point until customers are live and successful
Build the technical toolkit
Create demo environments, code samples (Python, Node.js), and Postman collections
Write integration guides, architecture diagrams, and troubleshooting documentation
Develop sales collateral: security questionnaire responses to technical one-pagers
Scale the US solutions function
Document repeatable playbooks for discovery, scoping, and implementation
Feed customer insights to Product/Engineering to shape the roadmap
Help define hiring and onboarding as we grow the team
What We're Looking For
4+ years in Solutions Engineering, Sales Engineering, or technical customer-facing roles at a B2B SaaS company
Hands-on experience with APIs - you can read documentation, write sample code, and debug integration issues
Track record working complex deals with technical and non-technical stakeholders - consistent deal value of $100k-150k+
Strong communication skills: you can whiteboard architecture with engineers and explain value to executives
Comfort with ambiguity and building things from scratch
Take the next step in your career journey