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Employment Type: Full-Time Employment
Work Setup: Onsite onboarding for a two to four weeks, followed by a transition to a remote setup.
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: 60,000 PHP to 75,000 PHP/Monthly
It’s a SaaS (software‑as‑a‑service) provider that helps self‑storage operators automate the entire delinquency and lien process — from early missed payments through auction completion.
We are seeking a proactive, operations-driven, and analytically minded Customer Success & Operations Manager to champion client success and ensure the operational excellence of our SaaS platform. This role is ideal for someone who thrives at the intersection of customer management, data accuracy, compliance oversight, and process optimization. As the primary point of contact for assigned accounts, you will build strong customer relationships, deliver exceptional support, and guide accounts from onboarding through renewal. You will play a critical role in safeguarding the accuracy of customer data, conducting auction compliance reviews, performing operational checks, and identifying workflow risks before they impact customers. You will leverage tools such as Zendesk, the client's platform, and internal dashboards to manage inquiries, surface product bugs, perform compliance reviews, and support continuous improvement. The ideal candidate is a strong problem-solver with high attention to detail, operational rigor, and a passion for delivering flawless customer experience.
Responsibilities:
WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.
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Established in 2007, Intelassist is a remote staffing organization, beginning as a partnership between US-based industry professionals and an experienced operational team in Manila, Philippines. Our US team contributes its wealth of expertise in engineering, manufacturing, IT, finance, and top-tier operational practices, while our Manila-based team boasts over 15 years of invaluable experience in delivering world-class support to global enterprises.
Our extensive experience, dedication to continuous improvement, and ability to operationalize complex relationships make Intelassist the partner of choice for organizations seeking remote staffing solutions within the following industries and specializations:
At Intelassist, we specialize in sourcing, training, and retaining top-tier talent, each exclusively committed to serving the unique needs of our clients. Our extensive track record and localized presence ensure that Intelassist clients enjoy a remarkable level of productivity, minimized staff turnover, and substantial cost savings.