Senior Operations Lead
full-time•on-site•San Francisco•$180k - $220k+ Yes
About this role
The Role
Own the entire operational engine.
Not manage a department — build it.
Not manage a department — build it.
You'll build and run the operational backbone that lets Harper scale from thousands to tens of thousands of customers monthly. This is hands-on leadership in the truest sense: building infrastructure while running it, making real-time decisions while documenting them, hiring a team while doing the work yourself.
Your operational calls directly impact revenue, compliance, and customer experience — often the same day.
What this means in practice:
You work directly with the founders. There's no buffer. You build it, you run it, you own the outcome. Long hours, rapid change, incomplete information, high stakes.
What You'll Do
01
Build the operational infrastructure — Design the systems, workflows, and processes that let Harper handle massive scale.
02
Run it yourself while you build it — No delegating from day one. You do the work, understand the details, then systematize.
03
Make real-time decisions — Revenue, compliance, and customer experience decisions that impact the business today, not next quarter.
04
Hire and lead a team — Build the operations team from the ground up as Harper scales 10×, 50×, 100×.
You Might Be a Fit If…
⚡
Senior operator who actively wants startup intensity — not corporate operations
🏗️
Track record building operational systems from zero at high-growth companies
🧠
Comfortable with incomplete information, rapid change, and high-stakes decisions
🚀
On-site in SF, working directly with founders. No layers, no buffer.
What you'll do
- End-to-end brokerage operations.
- Operational infrastructure from scratch.
- Technology and systems integration.
- Compliance and risk management.
- A team that performs under pressure.
About Harper
Harper is a commercial E&S insurance brokerage. From prospecting and quoting to binding and service, our proprietary AI-native tech stack powers our organization.
Ready to join Harper?
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Frequently Asked Questions
What does Harper pay for a Senior Operations Lead?
Harper offers a competitive compensation package for the Senior Operations Lead role. The salary range is USD 180k - 220k per year, plus Yes equity. Apply through Clera to learn more about the full compensation details.
What does a Senior Operations Lead do at Harper?
As a Senior Operations Lead at Harper, you will: end-to-end brokerage operations.; operational infrastructure from scratch.; technology and systems integration.; and more.
Is the Senior Operations Lead position at Harper remote?
The Senior Operations Lead position at Harper is based in San Francisco, United States and is on-site. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Operations Lead position at Harper?
You can apply for the Senior Operations Lead position at Harper directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.