Harper is seeking a Customer Intake Specialist to be the first voice customers hear and the front line of our insurance transformation. In this role, you’ll manage high-volume calls with business owners, capture essential operational details, and feed data downstream to quoting, underwriting, and AI systems. Your precise intake directly influences coverage accuracy and the effectiveness of our AI-driven processes.

What youll do

• Talk to business owners all day — Understand their operations, ask the right questions, and capture accurate information at speed.
• Power the downstream engine — The data you capture drives quoting, underwriting, and binding; accuracy matters.
• Be the face of Harper — Represent the company professionally in every customer interaction.
• Feed the system that gets smarter — Your conversations become training data to improve the AI.

What Harper is looking for

• Harper looks for experience with high-volume phone conversations with business owners.
• Harper looks for experience in high-volume customer intake or call-center style interactions.
• Harper looks for accurate data capture with strong attention to detail during conversations and data entry.
• Harper looks for familiarity with basic insurance terminology and concepts.