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Australian Financial Complaints AuthorityMelbourne, Victoria, Australia · Hybrid
Company Description Fairness feels good Be a part of something meaningful At AFCA, we believe everyone deserves a fair chance at resolution. But not everyone comes to us with the same background, capacity, resilience or …
Skills: Customer Service, Culturally Responsive Support, First Nations Cultural Knowledge, Conflict Resolution, Active Listening
Silverchain GroupMelbourne, Victoria, Australia · On-site
Job Description When was the last time you made a difference in someone's life?  It takes a special person to be a Care Worker and help the older members of our community to maintain their independence and wellbeing…
Skills: Personal Care, Manual Handling, Hoist Training, Medication Administration, Housekeeping
Silverchain GroupMelbourne, Victoria, Australia · On-site
Job Description When was the last time you made a difference in someone's life?  It takes a special person to be a Care Worker and help the older members of our community to maintain their independence and wellbeing…
Skills: Personal Care, Manual Handling, Hoist Training, Medication Administration, Housekeeping
Ability Action AustraliaMelbourne, Victoria, Australia · Hybrid
Company Description Welcome to Ability Action Australia! 👋 Welcome to Ability Action Australia, where we help NDIS participants (0–65 years) get more out of life, more independence, more confidence, m…
Skills: Speech Pathology, NDIS Processes, Clinical Reporting, Patient Communication, Multidisciplinary Collaboration
Ability Action AustraliaMelbourne, Victoria, Australia · Hybrid
Company Description Welcome to Ability Action Australia! 👋 Welcome to Ability Action Australia, where we help NDIS participants (0–65 years) get more out of life, more independence, more confidence, m…
Skills: Clinical Assessments, Report Writing, Patient Advocacy, Therapy Support, Case Management
Ability Action AustraliaMelbourne, Victoria, Australia · Hybrid
Company Description Welcome to Ability Action Australia! 👋 Welcome to Ability Action Australia, where we help NDIS participants (0–65 years) get more out of life, more independence, more confidence, m…
Skills: Occupational Therapy, Clinical Assessments, Report Writing, Patient Advocacy, Community Support
Hume City CouncilMelbourne, Victoria, Australia · On-site
Job Description Permanent part time role  26 hours p/w  $71,490 per annum plus Super Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and …
Skills: Nutritional Meal Planning, Commercial Cookery, Food Safety Management, Budget Monitoring, Dietary Requirement Management
St Vincent's Health AustraliaMelbourne, Victoria, Australia · On-site
$90k–$104k
Job Description: Permanent Part-Time (3 Days per Week) Kew Location Friendly and Dynamic Team Environment Progress Your Social Work Career About the Role An exciting opportunity exists for an experienced Grade 2 Social W…
Skills: Psychosocial Assessment, Discharge Planning, Clinical Reasoning, Person-Centred Care, Evidence-Based Practice
St Vincent's Health AustraliaMelbourne, Victoria, Australia · On-site
$90k–$104k
Job Description: Permanent Part-Time (3 Days per Week) Kew Location Friendly and Dynamic Team Environment Progress Your Social Work Career About the Role An exciting opportunity exists for an experienced Grade 2 Social W…
Skills: Psychosocial Assessment, Discharge Planning, Clinical Reasoning, Person-Centred Care, Evidence-Based Practice
The Salvation ArmyMelbourne, Victoria, Australia · On-site
Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It …
Skills: Case Management, Reverse Marketing, Barrier Management, Stakeholder Engagement, KPI Achievement
The Salvation ArmyMelbourne, Victoria, Australia · On-site
Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It …
Skills: Case Management, Reverse Marketing, Barrier Management, Stakeholder Engagement, KPI Achievement
VMCHMelbourne, Victoria, Australia · Hybrid
Make a difference through quality, and continuous improvement — every single day. At VMCH, you’ll partner with leaders across Disability, Home Care and Retirement Living to shape workplaces where people fee…
Skills: Internal Auditing, Gap Analysis, Accreditation Readiness, NDIS Compliance, Data Analysis
St John of God Health CareMelbourne, Victoria, Australia · On-site
Your Position at St John of God Berwick Hospital You will be an integral multi-disciplinary team member providing a high standard of care for patients in the areas of patient care, patient transport and support of the nu…
Skills: Patient Care, Patient Transport, Manual Handling, Communication, Interpersonal Skills
The Royal Children's HospitalMelbourne, Victoria, Australia · On-site
The Royal Children's Hospital (RCH) is a world- leading paediatric academic hospital located in Melbourne, Australia. The hospital reaches far beyond its city campus with hubs in the Western Suburbs and dedicated staff p…
Skills: Psychosocial Assessment, Clinical Care, Crisis Intervention, Trauma-informed Care, Discharge Planning
St John of God Health CareMelbourne, Victoria, Australia · On-site
$32/hr–$51/hr
Your role at St John of God Accord We are currently seeking applications from enthusiastic and motivated Community Support Workers to provide the highest level of support to individuals who attend Accord’s Community Enga…
Skills: Community Support, Personal Care, Communication Skills, Multi-tasking, Crisis Management
The Salvation ArmyMelbourne, Victoria, Australia · On-site
Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It …
Skills: Case Management, Trauma-Informed Care, Strengths-Based Practice, Crisis Intervention, Group Facilitation
The Salvation ArmyMelbourne, Victoria, Australia · On-site
Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It …
Skills: Individual And Group Support, Case Management Collaboration, Trauma-Informed Care, Strengths-Based Practice, Risk Management
The Salvation ArmyMelbourne, Victoria, Australia · Hybrid
Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It …
Skills: IT Procurement, Strategic Sourcing, Category Management, Supplier Performance Management, Contract Negotiation
BaptistCareMelbourne, Victoria, Australia · On-site
Chaplain 8 week coverage role at BaptistCare Brookview Community Residential Aged Care (Westmeadows) at 0.6 FTE in August – September 2026 Following this initial engagement, there is the opportunity of moving into…
Skills: Spiritual Care, Pastoral Care, Interpersonal Communication, Leadership, Volunteer Supervision
genUMelbourne, Victoria, Australia · On-site
$66k–$74k
Location: Yugambeh Country  | Browns Plains Salary: $65,957-$73,697 + Superannuation + NFP salary packaging benefits Employment status: Full Time - Permanent  Job number: 3361   Hey you! MatchWor…
Skills: Communication, Case Management, Problem Solving, Relationship Building, Compliance Documentation
There are currently 13 open social services positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include The Salvation Army, St Vincent's Health Australia, Ability Action Australia, genU, Opal Healthcare, among others. Browse the listings above to see every active employer.
Yes — 10 of the 13 open social services positions offer remote or hybrid work (2 remote, 8 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Australian Financial Complaints Authority
Melbourne, Victoria, Australia • Hybrid
Fairness feels good
Be a part of something meaningful
At AFCA, we believe everyone deserves a fair chance at resolution. But not everyone comes to us with the same background, capacity, resilience or resources.
Our Equity of Access Program is transforming how we support people—making our service easier to navigate, more accessible, and more responsive. It empowers people to engage with us in the way that works for them, with support offered early so complaints can be resolved faster and more fairly.
Alongside this, our vision for reconciliation is an inclusive, equitable and culturally responsive financial services system. We recognise our unique opportunity to drive improvements that reflect the strength, wisdom and self-determination of Aboriginal and Torres Strait Islander peoples.
This identified role is part of both commitments. It brings together customer service excellence with culturally responsive support—helping ensure fairness is something everyone can access and feel.
The Customer Service team is the gateway to AFCA. As a Customer Service Officer, you’ll support all consumers and members by providing clear, accurate and thoughtful guidance across a wide range of enquiries and complaints.
You’ll be the first point of contact, building rapport, understanding each person’s situation, and helping them navigate AFCA’s processes with confidence and care.
This identified role also includes an added focus on supporting First Nations people when required. In these moments, you’ll provide culturally appropriate support, helping ensure experiences are accessible, respectful and responsive. Through this work, you’ll help strengthen trust and contribute to our commitment to Reconciliation and Equity of Access.
Key accountabilities
About you
You’re motivated by helping others and guided by a strong sense of fairness. You bring a thoughtful, empathetic approach and communicate with clarity and respect, ensuring people feel heard and supported.
You have experience working in a fast-paced, structured customer service environment—with inbound contact centre experience valued but not essential—and are confident managing multiple tasks while staying organised and focused.
You demonstrate:
Most importantly, you’re passionate about contributing to meaningful change—helping create a more accessible, respectful and equitable experience for everyone who engages with AFCA.
To apply
Identified Position – First Nations People
This is an identified position for First Nations people.
This position requires demonstrated knowledge of First Nations cultures and issues, communities and protocols, and the ability to build strong, respectful relationships with First Nations stakeholders.
AFCA considers being a First Nations person is a genuine occupational qualification for this position in accordance with:
Join us
Be a part of a caring, purpose-led organisation where your voice and lived experience matter.
At AFCA, you can flourish, deepen your expertise, and help create a more accessible and equitable system for all.
Fairness feels good—for our people, our customers and the communities we serve.
AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.