Senior Forward Deployed Engineer (Remote US & Canada)

Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc.

Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes.

What You'll Be Doing

Drive planning, scoping, and delivery of complex implementations — anticipate blockers, manage customer timelines, escalate issues, and ensure launch readiness across functions.

Serve as technical escalation point for integration and custom implementation issues. Debug deep integration problems and design robust solutions tailored to client-specific constraints.

Lead technical discovery calls with customers, translate ambiguous requirements into scoped stories, and build trust with customer stakeholders.

Propose and influence architectural decisions — design implementation approaches optimized for product strengths and constraints; recommend process or feature improvements based on real-world deployment learnings.

Represent the Forward Deployed Engineering function in product feedback, feature prioritization, and cross-functional alignment (working with Product, Engineering, Customer Success, Product Marketing, etc.).

Drive continuous improvement: create and own best-in-class delivery playbooks, onboarding processes, internal training, and technical mentorship for junior FDEs.

Communicate findings and recommendations clearly to customers and internal stakeholders; influence roadmap priorities through structured, data-driven feedback.

This role will be heavily hands-on with coding, including writing and debugging production and integration code in languages such as Python, JavaScript, and SQL as part of customer implementations and internal tooling.