Product Manager, Voice Agent

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Team

The Product Management team owns Decagon’s platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.

As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.

About the Role

Voice is the most natural way for people to communicate. Speaking is faster than typing, it conveys more emotion and context, and it fits seamlessly into everyday life. For businesses, voice is a crucial channel in their broader omni-channel customer experience strategy.

In this role, you will be the product owner for Decagon’s AI-powered voice agent. Your mission will be to deliver human-level voice performance across a variety of use cases, from cost-effective frontline support to proactive outreach for onboarding, retention, and promotion.

In this role, you will

• Define the vision, strategy, and roadmap for Decagon’s voice agent

• Work closely with customers to deeply understand their problems and requirements

• Translate these into clear specs and evals, then partner with engineering and research to bring them to life

Your background looks something like this

• Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)

• Experience building voice agents, e.g., LLMs, speech-to-text models, text-to-speech models, speech-to-speech models, background noise separation, call center integrations.

• Strong technical acumen — comfortable discussing APIs, AI models, and architecture with engineers

• Strong communication and relationship-building skills

• Proven track record of shipping impactful features in fast-paced environments

Even better

• A Computer Science, Engineering, or Math degree or equivalent technical experience

• Experience working at a startup or high-growth company

• Experience working on an enterprise B2B product

Compensation

$200K – $285K + Offers Equity