Vendor Program Manager, Process Innovation
full-time•Angle•$110k - $157k
About this role
<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.</span></p>
<div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><a href="https://helloalma.com/" target="_blank">Website</a></span></div>
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<div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><a href="https://docs.google.com/document/d/1cg1oEuMmxHsRw_45o0pANQycrwKJjub3_EdQDtEnrAc/edit" target="_blank">Values</a></span></div>
<div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><a href="https://drive.google.com/file/d/1-BIGrWstawQLTr8aFmmbjMXBA4YaYsVK/view?usp=sharing" target="_blank">Candidate Interview Guide </a></span></div>
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<div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"> </div></div><p><span style="font-size: 18pt; font-family: helvetica, arial, sans-serif;"><strong>Vendor Program Manager, Process Innovation</strong></span></p>
<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We are looking for a mission-driven, high-impact team member who is passionate about making mental health more affordable and excited by the entrepreneurial challenge of scaling a Core Operations team. </span><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Today, our Process Innovation team acts as an internal consulting and implementation engine for our broader Insurance Ops organization. As a Vendor Program Manager, you will play a pivotal role in shaping how we stand up, manage, and scale our external partnerships. Reporting to the Sr. Director of Process Innovation, you will oversee the day-to-day management of our largest vendor, manage the broader Ops vendor portfolio, and lead strategic projects or incident responses. You will ensure consistent, high-quality experiences for our providers and clients while continuously optimizing workflows for our internal teams.<br></span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">The ideal candidate is a creative problem-solver with exceptional program management skills. You thrive in cross-functional environments and can seamlessly translate high-level strategic initiatives into actionable, detail-oriented plans.</span></p>
<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>What you’ll do: </strong>This role balances two core pillars: building the foundational infrastructure for vendor management and executing day-to-day performance oversight.</span></p>
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<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Program Architecture:</strong></span>
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<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Build the Ops vendor management program from the ground up, designing frameworks and SOPs to source and assess vendors, monitor usage, performance, ROI, SLAs, and renewals</span></li>
</ul>
</li>
</ul>
</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Performance Management, Optimization and Governance:</strong></span>
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<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Lead oversight for third-party service partners, ensuring strict alignment with KPIs, SLAs, and contractual obligations</span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Analyze vendor data and financial performance to identify trends, surface insights, and drive continuous improvement </span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Hold ongoing QBRs, retros, and standing check-ins to ensure vendors are performing </span></li>
</ul>
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<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Procurement + Contract Renewals: </strong></span>
<ul>
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<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Support teams in evaluating (or re-evaluating) the ideal vendors, creating templates and repeatable processes to ensure we are bringing on the best vendors, under the right terms, and proactively renewing or discontinuing vendors based on performance </span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Partner with Finance, InfoSec, and Legal to manage renewals and ensure all vendors meet our rigorous compliance and security standards</span></li>
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<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Program Management: </strong></span>
<ul>
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<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own and run ops' BPO relationship; coordinate staffing levels, manage escalation, resolve performance issues, and foster collaborative partnerships between our BPO and our delivery teams.</span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Collaborate with Delivery, IT, Compliance, and Finance to implement vendor enhancements and limit disruptions caused by vendors</span></li>
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<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Agile Project Leadership:</strong></span>
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<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Drive strategic project management for critical escalations, business-driven incidents, or high-priority special projects.</span></li>
</ul>
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</ul>
<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Who you are:</strong></span></p>
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<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You have 4–6 years of experience in Business Operations or Program Management, ideally within healthcare, revenue cycle management (RCM), or high-growth startup environments.</span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You bring 2+ years of direct experience in BPO vendor management, including a proven track record of executing vendor RFPs and managing vendor portfolios of 10+ vendors.</span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You have demonstrated experience building vendor management programs from scratch and scaling them to maturity</span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You possess strong analytical skills and the ability to translate complex data into actionable program recommendations.</span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You are a skilled communicator who can influence cross-functional stakeholders and external partners at all levels.</span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You are relentlessly organized, with a meticulous eye for detail and a knack for managing complex, moving parts.</span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You have experience working with contract platforms, project management tools (such as Asana), and AI to streamline the work involved in managing vendors</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Benefits:</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We’re a remote-first company</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">401K plan (ADP)</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly therapy and wellness stipends</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly co-working space membership stipend</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly work-from-home stipend</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Financial wellness benefits through Northstar</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pet discount program through United Pet Care</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Financial perks and rewards through BenefitHub</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">EAP access through Aetna</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">One-time home office stipend to set up your home office</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comprehensive parental leave plans</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">12 paid holidays and 1 Alma Give Back Day</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible PTO </span></li>
</ul>
<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400;">Salary Band: $110,000 - $157,000 </span></span></p>
<p><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.</span></p><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Learn more about how Alma handles applicant data by reading Alma's <a class="c-link" href="https://helloalma.com/applicant-privacy-policy/" target="_blank" data-stringify-link="https://helloalma.com/applicant-privacy-policy/" data-sk="tooltip_parent">Applicant Privacy Notice</a>.</span></p></div>
What you'll do
- The Vendor Program Manager will oversee the management of external partnerships and ensure high-quality experiences for providers and clients. This role involves building vendor management infrastructure and executing performance oversight.
About Alma
Backed by leading VCs such as Bling Capital, Forerunner, Village Global, NFX, Conviction, MVP Ventures, NEA and Silkroad Innovation Hub, Alma is a LegalTech startup on a mission to transform the immigration industry. By combining the expertise of seasoned attorneys with AI/ML, we streamline the complex immigration process for individuals and businesses. Our comprehensive platform and dedicated legal team provide clients with a seamless experience, empowering them to navigate the intricate world of immigration with confidence.
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Frequently Asked Questions
What does Alma pay for a Vendor Program Manager, Process Innovation?
Alma offers a competitive compensation package for the Vendor Program Manager, Process Innovation role. The salary range is USD 110k - 157k per year. Apply through Clera to learn more about the full compensation details.
What does a Vendor Program Manager, Process Innovation do at Alma?
As a Vendor Program Manager, Process Innovation at Alma, you will: the Vendor Program Manager will oversee the management of external partnerships and ensure high-quality experiences for providers and clients. This role involves building vendor management infrastructure and executing performance oversight..
Is the Vendor Program Manager, Process Innovation position at Alma remote?
The Vendor Program Manager, Process Innovation position at Alma is based in Angle, Minnesota, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Vendor Program Manager, Process Innovation position at Alma?
You can apply for the Vendor Program Manager, Process Innovation position at Almadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.