Senior Manager, Community

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.</span></p> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><a href="https://helloalma.com/" target="_blank">Website</a></span></div> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><a href="https://boards.greenhouse.io/alma" target="_blank">Job Board</a></span></div> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><a href="https://docs.google.com/document/d/1cg1oEuMmxHsRw_45o0pANQycrwKJjub3_EdQDtEnrAc/edit" target="_blank">Values</a></span></div> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><a href="https://drive.google.com/file/d/1-BIGrWstawQLTr8aFmmbjMXBA4YaYsVK/view?usp=sharing" target="_blank">Candidate Interview Guide&nbsp;</a></span></div> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content">&nbsp;</div> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">---</span></div> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content">&nbsp;</div></div><p><span style="font-size: 12pt;">Alma is redefining what it means to be part of a professional therapeutic community. As the leader of our Community function, you will be the primary architect of Alma's engagement ecosystem, supporting our rapidly growing national network of private practice mental health providers.</span></p> <p><span style="font-size: 12pt;">You will define the annual vision that bridges the gap between our members’ needs and our business objectives, ensuring that every interaction within our community adds tangible value. Reporting to the Sr. Director of Product Marketing, you will lead a high-performing team to position Alma as a pioneer in modern community engagement during a period of rapid organizational scaling. This is a rare opportunity to shape a company’s foundational philosophy on belonging and professional growth at a time when community-driven trust is our greatest competitive advantage.</span></p> <h3><span style="font-size: 12pt;"><strong>What you’ll do</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Define and own the <strong>vision and strategy</strong> for the community function, aligning around shared priorities within the company, success metrics, and long-term impact.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Establish, track, and evolve function-level KPI</strong>s and growth forecasts to measure community health, engagement, and business ROI.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead, coach, and scale a <strong>high-performing, inclusive team</strong>: matching talent to roles, fostering autonomy, and sustaining excellence through change.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Drive cross-functional programs and initiatives </strong>by translating community insights into influence at the executive level, shaping product, marketing, and company strategy.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Design, optimize, and automate complex processes</strong> and programs to improve execution quality, scalability, and operational efficiency.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Manage the community budget</strong> and resource allocation, balancing experimentation and informed risk-taking with accountability for outcomes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Oversee and <strong>negotiate strategic external partnerships and vendors</strong>, extending the community’s reach and strengthening its role within the broader ecosystem.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Navigate complex stakeholder dynamics</strong> across the organization to align community outcomes with company goals and engagement philosophies.</span><br><br></li> </ul> <h3><span style="font-size: 12pt;"><strong>Who you are</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You have 5+ years of experience in community management, marketing, or customer success, including at least 2 years leading a team.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are a strategic operator who translates high-level business goals into actionable, scalable community roadmaps informed by data, benchmarks, and trends.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You have a strong track record of business impact, with experience forecasting growth, managing meaningful budgets, and clearly articulating community ROI.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You lead with empathy and high standards, coaching teams through ambiguity, change, and growth while maintaining accountability and momentum.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You excel at cross-functional influence, confidently representing your function in senior-level discussions and aligning diverse stakeholders toward shared outcomes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are tech-fluent, with experience leveraging AI-driven insights and community tools to drive personalization and operational efficiency.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You bring an owner’s mindset, taking full accountability for community health, program success, and the development of the people on your team.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are a clear, compelling communicator and skilled negotiator, trusted to manage high-stakes external relationships and long-term strategic partnerships.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Benefits:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We’re a remote-first company</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">401K plan (ADP)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly therapy and wellness stipends</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly co-working space membership stipend</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly work-from-home stipend</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Financial wellness benefits through Northstar</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pet discount program through United Pet Care</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Financial perks and rewards through BenefitHub</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">EAP access through Aetna</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">One-time home office stipend to set up your home office</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comprehensive parental leave plans</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">12 paid holidays and 1 Alma Give Back Day</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible PTO&nbsp;</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400;">Salary Band: $140,000 - $160,000&nbsp;</span></span></p> <p><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.</span></p><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Learn more about how Alma handles applicant data by reading Alma's&nbsp;<a class="c-link" href="https://helloalma.com/applicant-privacy-policy/" target="_blank" data-stringify-link="https://helloalma.com/applicant-privacy-policy/" data-sk="tooltip_parent">Applicant Privacy Notice</a>.</span></p></div>