Account Manager

We are looking for an Account Manager with 1-2+ years of account management experience in the healthcare technology space to own and grow Alleviate Health's customer relationships. You'll be the key post-sale partner for some of the largest clinical research site networks in the country, driving retention and expansion at a company with a 92%+ commercial win rate and backing from Andreessen Horowitz. This is a high-agency role where you'll define the playbook, not inherit one.

What will you be doing?

Own retention and expansion across Alleviate's full customer book, managing relationships with C-suite and VP-level decision-makers (CEOs, COOs, CROs)

Lead quarterly business reviews grounded in recruitment performance metrics including study volume, screen-fail rates, and ROI against contract terms

Drive expansion through new studies, additional site onboarding, and adoption of new AI voice and SMS products

Negotiate and execute contract renewals, amendments, and pricing changes

Synthesize customer feedback into structured product input, representing the voice of the customer in roadmap discussions

Key Requirements

1-2+ years of account management experience with commercial ownership (upsells, renewals, retention targets)

Proven experience in healthcare technology — ideally selling into or managing SMB/clinic-level accounts (e.g. Headway, Tendr, similar health tech companies)

Track record managing executive relationships and a book of business with measurable retention and expansion results

High agency — comfortable building processes from scratch without a pre-defined playbook

Based in San Francisco and able to work in-office 5 days per week