Harvard Maintenance is one of the largest and fastest growing privately owned providers of high quality managed services in the US. Our success over the last fifty years stems from our Inverted Pyramid®, which puts our employees first in order to drive superior client satisfaction. When employees f...
Harvard Maintenance is one of the largest and fastest growing privately owned providers of high quality managed services in the US. Our success over the last fifty years stems from our Inverted Pyramid®, which puts our employees first in order to drive superior client satisfaction. When employees feel valued, are given the resources to be successful, and are empowered to execute flawlessly, they deliver Service Excellence™.
Service Excellence is our commitment to exceed our clients expectations by surpassing mutual agreed upon Key Performance Indicators (KPIs). We achieve that by being the most transparent metric based service provider in the industry.
Service Excellence is a guiding light for our employees, sets an expectation for our clients, and defines our business purpose. Our employee focus, coupled with leading edge solutions, continues to deliver value to our clients fueling our success.