Patient Navigator
full-time•New York
About this role
Description
Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 150 years ago: unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay. The Floating Hospital welcomes individuals of all ages, from infants, school age children (5+), youth and adults. TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs.
The Position:
We are seeking a Patient Navigator to join our Patient Navigation team at our Long Island City (Queens) facility. The ideal candidate will have an outgoing personality, aide in creating a welcoming environment, and provide an overall positive impression for patients, their families, and visitors to our facility.
Under the direct supervision of the Patient Navigation Manager, the primary responsibilities include:
- Greet patients, families, and visitors entering the facility.
- Inform the front desk that patients have arrived for their visit.
- Answer questions appropriately and professionally, executing the appropriate action when necessary.
- Provide patients with the necessary paperwork that needs to be completed.
- Collaborate with the front desk to ensure all patient needs and questions are satisfied.
- Escort patients to and from exam rooms.
- Ensure that social distancing guidelines are adhered to.
- Other duties as assigned.
Requirements
Qualifications and Experience:
- Education: Candidates must possess a high school diploma or equivalent
- Experience: Strong customer service experience, possess excellent communication skills, be organized, and be able to function in a fast-paced work environment.
- Language: Fluency in English and Spanish is a requirement.
Salary Information:
· $20/hour
· Benefits include medical, dental, vision, personal and vacation pay, 403(b) with match, life, AD&D, supplemental STD and LTD, and flexible spending plans.
What you'll do
- The Patient Navigator greets patients, families, and visitors, informs the front desk of arrivals, and assists with necessary paperwork. They also escort patients to exam rooms and ensure adherence to social distancing guidelines.
About The Floating Hospital
The Floating Hospital is the only Federally Qualified Health Center (FQHC) in New York City to have all three of the federal government’s urban FQHC designations: to provide medical care to the community, to public housing residents, and to the homeless. The Floating Hospital is also a certified Level 3 Patient Centered Medical Home. As family doctor to New York City’s most vulnerable citizens, The Floating Hospital has continuously provided primary healthcare to at-risk populations in all five boroughs of New York City for 148 years in fulfillment of its mission: to provide high-quality, comprehensive, compassionate healthcare and social services to underserved communities. Since the tragic events of 9/11, we are no longer “floating” but are now land-based in our main Long Island City clinic, in six satellites in New York City homeless shelters, and in our new Queensbridge clinic.
From our state-of-the-art Long Island City facility and satellite locations across all five boroughs of New York City, we continue our pioneering tradition of providing New York City’s underserved populations with the consistent, respectful healthcare New Yorkers expect from their personal family physicians. We provide primary medical, dental, and mental healthcare as well as health education and counseling. Our bilingual and culturally competent clinical teams ensure that each patient is accurately assessed and treated with dignity and compassion. By offering free van transportation to and from our facilities, we help our patients overcome a major barrier to healthcare regardless of their ability to pay for services.
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Frequently Asked Questions
What does a Patient Navigator do at The Floating Hospital?
As a Patient Navigator at The Floating Hospital, you will: the Patient Navigator greets patients, families, and visitors, informs the front desk of arrivals, and assists with necessary paperwork. They also escort patients to exam rooms and ensure adherence to social distancing guidelines..
Is the Patient Navigator position at The Floating Hospital remote?
The Patient Navigator position at The Floating Hospital is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Patient Navigator position at The Floating Hospital?
You can apply for the Patient Navigator position at The Floating Hospitaldirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.