SM
Program Advocate
full-time•Framingham
About this role
Summary: Monitor the adherence of house rules and routines by residents, ensure the safety and security of the shelter, respond to emergency situations overnight, weekends or on an as needed basis.
Why Work for SMOC?
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
- Be responsible for the safety and security of the shelter.
- Respond calmly and effectively in emergency situations.
- Monitor chores, curfews and household rules and routines.
- Set limits, de-escalate disruptive situations and give warnings as needed.
- Written communication in the logs at the end of each shift.
- Offer supports to residents.
- Attend all staff meetings, group trainings and supervisions as needed.
- Accept donations and oversee volunteer activities.
- Uphold confidentiality.
- Must be able to drive the SMOC Program van to transport clients.
- Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
- Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency and/or funder requirements as well as SMOC policies and procedures.
- Other duties as assigned.
Knowledge and Skill Requirements:
- Minimum High School Diploma or GED
- Sensitivity to low income families of diverse backgrounds
- Ability to work independently
- Bilingual strongly preferred
- Good oral and written communication skills
- Must have valid driver’s license and reliable transportation
Organizational Relationship: Directly reports to Program Director. Indirectly reports to None. Direct reports of this position are None. Indirect reports of this position are None
Physical Requirement: Ability to lift 25 lbs. or more. Ability to ascend and descend stairs
Working Conditions: As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
Monday through Friday: 4:00PM - 10:00PM.
30 Hours per week.
What you'll do
- The Program Advocate is responsible for ensuring the safety and security of the shelter and responding to emergency situations. They will monitor residents' adherence to house rules and routines while providing support and maintaining confidentiality.
About SOUTH MIDDLESEX OPPORTUNITY COUNCIL
South Middlesex Opportunity Council (SMOC), founded in 1965 as part of the Federal War on Poverty, has evolved to meet a wider range of challenges that people in our communities face. Our four main areas of programming include:
Behavioral Health Services | Comprehensive Housing Services | Employment and Education | Family and Nutrition.
SMOC is a multi-service umbrella organization that works in the community to provide opportunities to enhance self-sufficiency. Headquartered in Framingham, Mass, the agency has expanded to meet housing needs of homeless and formerly homeless individuals in the greater Worcester region and became the Greater Worcester Housing Connection. We also are affiliated with the Open Pantry Community Services in Springfield to provide additional housing, food and supportive services throughout Western MA. Our mission is "To improve the quality of life of low-income and disadvantaged individuals and families by advocating for their needs and rights; providing services; educating the community; building a community of support; participating in coalitions with other advocates and searching for new resources and partnerships" SMOC programs apply best known practices in environments that are client-centered, strength-based and trauma-informed.
To apply for our various positions, please follow this link www.smoc.org/opportunities.php
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Frequently Asked Questions
What does a Program Advocate do at SOUTH MIDDLESEX OPPORTUNITY COUNCIL?
As a Program Advocate at SOUTH MIDDLESEX OPPORTUNITY COUNCIL, you will: the Program Advocate is responsible for ensuring the safety and security of the shelter and responding to emergency situations. They will monitor residents' adherence to house rules and routines while providing support and maintaining confidentiality..
Is the Program Advocate position at SOUTH MIDDLESEX OPPORTUNITY COUNCIL remote?
The Program Advocate position at SOUTH MIDDLESEX OPPORTUNITY COUNCIL is based in Framingham, Massachusetts, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Program Advocate position at SOUTH MIDDLESEX OPPORTUNITY COUNCIL?
You can apply for the Program Advocate position at SOUTH MIDDLESEX OPPORTUNITY COUNCILdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.